I see opportunities in automating back-office functions like call centers and HR, which can improve care coordination and reduce costs.
Well, I'm gonna start with if you were to take AI today, where would you start? And I actually wouldn't start with the clinical apart from a product that's already been tested and validated, you can get third party. But I would actually say take the AI and focus on some of the back office and some of the more rudimentary things. We've talked to many hospitals and many organizations across the world, and there's some very common themes of where you're getting the greatest impact. Call centers.
Everyone has a call center. Everyone has legal. Everyone has HR, you know, contracting. Some have research centers. All of those, there's so many administrative things that could be automated using the AI.
There's and and I'll give you an example within call center. Because call center is one that I don't think people really understand what we mean by that. There's, like, at least three different things that can be done. First, we could enable a a mechanism to to look across all the different call center agents and identify, are they meeting the criteria of a good call? What is a good call?
You introduced yourself. You made sure that the person's you know, was able to ask all the questions. You had resolution to all of them. You you made sure that, you you asked or introduced them to different programs that were out there that could be eligible. That's the type of stuff.
And we actually now with use of AI can survey all of that real time and then create dashboards around this so that you could actually assess performance. And why is that important? Because the call center is probably one of the areas we get the greatest amount of turnover. And if you've got a a young person in their job, they're not gonna give you the same level of service as somebody who's been there for thirty, forty years. And that's the type of, ability for us AI to to close that gap, to bring that new hire to be functioning at a level that's as good as what we can expect.
And that will dramatically improve your performance. And we can think about the same thing relative to HR. We can think about legal and so many other areas. So to me, that's where I would start. Clinical, I think that there's some exciting things you can do right away, and then there's transformative things.
And so you need sort of like a portfolio approach, like quick things, things that will which you you'll get, some benefit that are mature third party, and then things that are gonna, really transform your your business and potentially even the industry.