Mai Khater

Lead and mentor a team of 4 AI Product Owners, setting priorities and aligning with Vodafone's digital and customer experience strategy. Own the strategic roadmap for conversational AI products, looking for gains in automation, customer experience, and operational efficiency. Partner with senior stakeholders across technology, operations, customer care, and digital to align initiatives with business objectives.

Managed product development for payments technology enablers supporting Mastercard's digital services, prioritising features against business goals and regulatory requirements. Led a Scrum team delivering high-availability, scalable product enablers, and oversaw a Kanban team for incident triage and remediation that took the backlog from 50+ fixes to zero. Decomposed epics into features and stories, ran backlog refinement and PI planning in Jira and Confluence, and reported on metrics to senior leadership.

Analysed and defined requirements for exposing existing services via APIs, writing API specifications in YAML and documentation on Stoplight. Defined integration requirements against Visa, Mastercard, and other payment scheme specifications, ensuring regulatory and security compliance. Led requirements for a unified customer portal by reverse engineering legacy systems, and trained teams in user story writing and continuous discovery.

Defined and standardised business analysis processes and templates for Waterfall, Agile, and Hybrid methodologies across government and private sector projects. Facilitated requirement elicitation workshops and conducted enterprise analysis to define problem statements. Supported testing, user acceptance, and go-live activities.