Senior Technical Support Engineer

Zero Networks, a cutting-edge network security solutions provider, is at an exciting time in its history and is growing fast! At Zero Networks, we cherish the spirit of friendship, growth, excellence, transparency, and perseverance. We are seeking an experienced Support Engineer to be at the forefront of providing innovative and empathetic technical support to our customers. You will play a crucial role in ensuring customer satisfaction and driving the continuous improvement of our products and services. If you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity industry, we invite you to join our team. Together, we can shape the future of network security.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5+ years of relevant work experience (Network/Security/SaaS Support) - Must.
• Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/ Python scripting - Must.
• Proven experience in technical support role, preferably in the cybersecurity industry.
• Excellent problem-solving and communication skills.
• Willingness to learn and adapt in a fast-paced environment.
• Strong understanding of network security skills and the ability to work independently and as part of a team.
• Commitment to innovation, integrity, and excellence.