Role description
Oracle HCM HelpDesk Functional Consultant
Largeton GroupSummary
Job Summary Oracle HCM HelpDesk Functional Consultant
- Provide Tier 2/3 functional support for Oracle Cloud HCM, focusing on modules such as Core HR, Payroll, Benefits, Absence Management, and Talent Management.
- Serve as primary escalation point for resolving end-user issues and help desk tickets related to Oracle HCM Cloud.
- Troubleshoot and resolve configuration, workflow, and data issues within the HCM environment.
- Collaborate with technical teams on integration, security, and reporting issues (including OTBI and BI Publisher).
- Document root cause analyses and resolution steps in ITSM/ticketing systems (e.g., ServiceNow, Remedy).
- Participate in system and regression testing during Oracle patch/release cycles.
- Develop and maintain knowledge base articles and standard operating procedures for recurring issues.
- Work closely with HRIS, Payroll, and IT teams to identify and address recurring problems and recommend process improvements.
- Assist with troubleshooting user access and security roles within Oracle HCM.
- Provide occasional end-user training and develop job aids as needed.
- Maintain strong communication with users and translate technical issues into business terms.
- Ensure compliance with best practices for Oracle HCM Cloud support and documentation.