Cloud Solutions Advisor

What You’ll Do:

• Work directly with SmartSimple Premium Support clients to maintain, enhance and optimize their SmartSimple cloud instance

• Advise clients on configuration best practices, and prepare and deliver technical solutions that meet their business needs

• Support the implementation of new functionality, including requirements gathering, design walkthroughs and functionality delivery sessions

• Investigate technically complex client issues, completing detailed troubleshooting and root-cause analysis before escalating to the Development team

• Act as the first line of quality assurance before client UAT and final implementation, and assist with integrated system testing when new features are applied to a client system

• Help onboard clients to Premium Support and guide them through the services available to them

• Translate technical findings into clear, concise explanations for non-technical stakeholders, and client needs into clear requirements for internal developers

• Flag potentially problematic or out-of-scope requests early, and work with the team to set and manage client expectations

• Collaborate with the Support, Account Management and Development teams to resolve issues and share knowledge

• Document solutions, recommendations and client-specific configurations

• Other duties as assigned

What You’ll Need:

• A Bachelor's degree in a Technology, or equivalent experience

• Experience in a client-facing technical role, such as support, implementation, consulting or solutions engineering (3-5 years of experience)

• Knowledge of HTML, CSS, JavaScript, SQL ; experience with XML and JSON is a asset

• Integration protocols and SSO (Single Sign-On) - familiarity with how external systems connect via integrations, including SMTP, SFTP, API connections, and authentication methods

• Reporting/Dashboards, Data export and import

• Experience with application configuration within a CMS or similar environment, for example configuring forms, fields, creating workflows/automation, and tweaking and implementing changes

• Working knowledge of Software as a Service (SaaS) solutions and the Software Development Lifecycle (SDLC)

• Strong analytical and problem-solving skills, with the ability to grasp new concepts quickly and a keen attention to detail

• Clear, concise and effective communication skills, with the confidence to advise clients and work with technical teams

• Exceptional time management skills and the ability to balance multiple clients and priorities

• Must be legally eligible to work in Canada or the USA

Why You’ll Love Working at Foundant:

• At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change. 
• We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.  
• With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success. 
• We’re committed to your professional and personal development.  With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.  
• As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals 
• You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought. 
• Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!  

Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation. 

Foundant is also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact hr@smartsimple.com.