Operations Assistant

Job Overview:

The Operations Assistant supports the day-to-day operational flow of the company by helping ensure files, client requests, orders, and communications are handled accurately, efficiently, and professionally.

Working closely with the Vice President of Operations and other team members, this role requires strong communication skills, attention to detail, organization, and the ability to manage multiple priorities in a fast-paced remote environment.

The Operations team performs a variety of responsibilities to support the overall success of the company. While each team member has primary areas of focus, cross-training and teamwork are essential parts of the role to help provide coverage, maintain efficiency, and support changing business needs when needed.

The ideal candidate is dependable, adaptable, self-motivated, and able to work both independently and collaboratively while delivering exceptional client service.

Essential Duties and Responsibilities:

· Manage incoming orders, client requests, and inquiries through shared email systems

· Respond to and distribute emails professionally, accurately, and in a timely manner

· Review and assign incoming files within the Valu-Rite® system

· Build and maintain positive working relationships with clients, vendors, and team members

· Coordinate with outside vendors to facilitate completion of order requests

· Manage multiple assignments, priorities, and active orders while maintaining attention to detail and accuracy

· Answer incoming phone calls and assist clients with questions and requests

· Collaborate with team members to support daily operational needs and coverage

· Adapt to changing priorities and assist with additional operational responsibilities as needed

Qualifications:

· Strong computer skills with proficiency in Microsoft Office programs

· Excellent written and verbal communication skills with strong attention to detail, spelling, grammar, and professionalism

· Strong organizational, time management, and multitasking abilities

· Ability to work independently with a high level of accountability and self-motivation

· Ability and willingness to support team members and contribute to a collaborative remote work environment

· Flexibility and adaptability in a growing and evolving company

· Ability to remain professional and composed in a fast-paced environment

· Comfortable working with repetitive processes while maintaining consistency and attention to detail

Preferred Qualifications:

· Knowledge of the vehicle insurance and/or claims industry

· Experience or familiarity with automotive, commercial, powersports, or recreational vehicles

· Previous experience working remotely or from home

Requirements:

· A desktop or laptop computer with a minimum of 16mg RAM, Windows 11 (preferred: Windows 11 Pro), and dual monitors

· Reliable high‑speed broadband internet connection

· Smartphone for communication and authentication purposes

Position Benefits:

· Full-Time Remote Position

· Monday-Friday | 8:00 AM-5:00 PM MT

· Competitive Salary

· Paid Time Off

· Medical, Dental and Vision Insurance Available

· Retirement Plan Available

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• work from home: 1 year (Required)

Work Location: Remote