Client Success Manager

Job Type

Full-time

Description

TurningPoint Healthcare Solutions is disrupting the traditional approach to specialty care management through innovative technology and world-class clinical expertise.

Founded in 2014, TurningPoint has built a team of 400 leading healthcare experts, clinicians, and technologists helping customers in 33 states manage the health and wellness of 26M patient lives and $4B in medical expenditures each year. TurningPoint empowers health plans and providers to improve the quality, safety, and affordability of healthcare.

TurningPoint specializes in treating the most complex areas of care management including musculoskeletal, pain management, cardiology, wound care, oncology, ear/nose/throat, sleep, and implantable devices. Leveraging data analytics, AI, and machine learning as well as the latest advancements in telemedicine solutions, TurningPoint brings patients, providers, and health plans together to manage risk, lower costs, and drive better outcomes.

Position Summary:

The Client Success Manager plays an important role within TurningPoint, supporting the management and growth of client relationships while helping ensure exceptional service delivery by partnering with internal and external stakeholders to coordinate initiatives, monitor performance outcomes, and contribute to client satisfaction, retention, and long-term success.

This is an excellent opportunity for an early-career professional to develop account management expertise within a fast-paced, mission-driven healthcare organization.

Roles and Responsibilities:

• Own the day-to-day management of assigned client accounts, ensuring a high level of responsiveness, professionalism, and service excellence
• Serve as a primary contact and problem solver who triages client related issues with internal stakeholders
• Build strong working relationships with clients through proactive communication, organization, and follow-through
• Manage preparation for client meetings, including agendas, presentations, reporting materials, meeting notes, and action item tracking
• Monitor and track key client performance metrics, identifying trends and escalating issues as needed
• Partner cross-functionally with clinical, operations, analytics, product, and implementation teams to support timely delivery of services and resolution of client requests
• Maintain accurate and up-to-date client records, reports, and documentation
• Help manage client deliverables, timelines, and reporting requirements
• Participate in regular client check-ins and business reviews, taking notes and supporting action item follow-up
• Assist with onboarding new clients, including coordination of implementation activities and communication plans
• Identify opportunities to enhance the client experience and contribute to continuous improvement initiatives
• Support special projects and strategic initiatives as assigned by Client Success leadership
• Coordinate and prepare for client meetings, including agendas, presentations, reporting materials, meeting notes, and action item tracking
• Partner cross-functionally with clinical, operations, analytics, product, and implementation teams to support timely delivery of services and resolution of client requests

Requirements

Education, Experience and Licensure:

• Bachelor’s degree in business, healthcare administration, public health, or a related field
• 3-5 years of experience in account management, client success, client services, healthcare operations, or a related role
• Ability to thrive in a fast-paced, evolving environment
• Experience with CRM or client management tools is a plus

Preferred Qualifications

• Experience in healthcare or working with health plans, providers, or value-based care models
• Exposure to performance reporting, data analysis, or client-facing dashboards
• Experience with project management tools or methodologies
• Certified Customer Success Manager (CCSM) or similar Client Success certification
• CAPM or other project management certification
• Lean Six Sigma Green Belt

Knowledge, Skills & Abilities

• Demonstrated ability to build credibility and develop productive relationships with both internal and external stakeholders.
• Strong organizational and project coordination skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal, written, and presentation communication skills.
• Proven ability to influence cross-functional teams and drive work to completion without direct authority.
• Strong analytical and critical thinking skills with the ability to interpret performance data and recommend actionable solutions.
• High level of professionalism, accountability, and attention to detail.
• Strong customer service orientation with a proactive, problem-solving mindset.
• Ability to work independently while collaborating effectively within a team environment.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).