Technical Customer Success Manager

Do you care about data privacy? Do you excel in relationship management and have a technical background?

If so, we encourage you to join our creative, energetic team that cares deeply about protecting personal data. We're on a mission to bring clarity and transparency to businesses and consumers when it comes to data privacy. If you're passionate about privacy, thrive in collaborative environments, and enjoy overcoming challenges, we want to hear from you!

Clarip's patented Hybrid Artificial Intelligence technology is leading the fast growing Data Privacy industry. Our technology is used by the Fortune 500 companies to help protect customer data and comply with the privacy laws around the world. Clarip is growing fast and we are looking for the Technical Customer Success Manager to join Clarip's Data Privacy team to lead onboarding, solve technical challenges, and build long‑term relationships that drive adoption, retention, and growth. We are looking for a customer-minded and results-driven individual who has strong technical and interpersonal skills.

Requirements

• Bachelors degree in Computer Science, Information systems or relevant field
• Minimum 5* years* of experience in technical Customer Success, Solutions Engineering, Implementation, or Technical Account Management
• Strong understanding of SaaS platforms, cloud architecture, and API‑driven systems
• Experience troubleshooting technical issues across integrations and configurations
• Excellent communication skills with both technical and non‑technical audiences
• Ability to manage multiple accounts and priorities in a fast‑paced environment
• Good verbal and written communication skills
• Skilled at client relationship management
• Familiarity with REST APIs, SQL, scripting, or basic debugging
• Experience with tools like Jira, HubSpot, Postman
• Background supporting enterprise customers or complex technical environments
• Experience in data privacy, security, or compliance‑focused SaaS (nice to have)

Responsibilities

• Lead technical onboarding, configuration, and product setup for new customers
• Deliver training sessions tailored to customer workflows and technical maturity
• Troubleshoot issues related to integrations, APIs, data flows, and product configuration
• Serve as a trusted technical advisor on best practices and product architecture
• Conduct regular check‑ins and business reviews to track goals and usage
• Identify risks early and drive proactive solutions to keep customers on track
• Support renewals and expansion opportunities through strong customer relationships
• Maintain documentation and knowledge base content
• Keep customers satisfied

Compensation

Competitive salary, based on experience

Medical, vision, and dental benefits

Paid vacation

Hybrid schedule

Generous bonus and commissions

Job Type: Full-time

Pay: From $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Education:

• Bachelor's (Required)

Experience:

• Software implementation: 5 years (Required)

Work Location: Hybrid remote in Falls Church, VA 22043