Solutions Consultant

Passport Workforce helps some of the largest and most complex field operations organizations connect workforce data across payroll, HR, finance, and operations. Our platform enables construction, utilities, field services, and public sector organizations to improve payroll accuracy, automate compliance, connect critical business systems, and gain real-time visibility into workforce operations. For more than 30 years, organizations across North America and the United Kingdom have trusted Passport Workforce to bridge the gap between field operations and finance. As we continue to grow, we're looking for a Solutions Consultant to help customers successfully implement and optimize Passport Workforce solutions.

The consultant will work alongside the Project Manager to deliver implementation projects to customers, taking responsibility for requirements analysis, solution design, configuring software, and performing user acceptance testing. To succeed in this role you should have strong technical skills and be able to explain difficult concepts to non-technical users. A strong background in HR payroll and union reporting is essential.

This is a remote role, but may need to spend some time in our New York office for knowledge transfer.

Key Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and designing and implementing solutions.
• Working directly with the customer to design a solution that meets their needs.
• Translating business needs to technical requirements.
• Configuring the Passport platform to meet client needs.
• Performing internal testing and guiding the customer through user acceptance testing.
• Providing support for the customer’s Passport environments.
• Becoming an expert on Passport products.
• Identifying opportunities to improve the platform.
• Building and sharing knowledge on HR payroll and union reporting.
• Mentoring and training other consultants.

Qualifications:

• A bachelor’s degree in business, IT or a related field.
• A minimum of 5 years experience in business analysis, HR, or software consulting.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to agree solutions.
• Strong technical skills.
• Excellent documentation skills.
• Advanced planning, organizational, and time management skills.
• A history of leading and supporting successful projects.