Role description
Contracts Specialist
PortnoxWe're looking for a Contracts Specialist to join our Operations team. You will own the day-to-day negotiation and administration of customer, vendor and partner agreements, helping our Operations team close deals quickly while protecting the company.
This role suits someone with 2–5 years of commercial contracting experience in tech who is ready to negotiate independently and wants to own the contract lifecycle process for a rapidly growing company.
Key Responsibilities
- Draft, review and negotiate commercial agreements, including SaaS subscription agreements, MSAs, order forms, NDAs, DPAs, reseller and vendor contracts.
- Redline customer and vendor paper, and escalate non-standard terms with a clear recommendation.
- Partner with Sales, Finance, and Security to resolve deal blockers and keep contracts on schedule for quarter-end.
- Manage the contract lifecycle, from intake and approvals through signature, storage, renewals and amendments.
- Track key obligations, renewal dates and SLAs, and flag risks before they become problems.
- Maintain and improve templates, clause libraries and fallback positions as the business scales.
- Respond to customer security, privacy and procurement questionnaires in coordination with the relevant teams.
Skills, Knowledge, and Expertise
Required
- 2–5 years of experience negotiating and administering commercial contracts, ideally at a software, SaaS or technology company.
- Working knowledge of key commercial terms.
- Experience negotiating directly with customers, vendors or their counsel, with sound judgment about when to escalate.
- Strong written communication and attention to detail; you can explain a contract risk in plain language to a sales rep.
- Ability to manage a high volume of agreements and shifting priorities, especially at quarter-end.
- Comfort with Microsoft Word (including track changes), Excel and e-signature tools such as DocuSign.
Nice to Have
- Bachelor's degree in business, legal studies, supply chain or a related field, or equivalent experience.
- Familiarity with privacy and security frameworks (GDPR, CCPA, SOC 2) as they appear in customer contracts.
- Experience building playbooks or training sales teams on contract basics.