Regional Project Leader [RPL]

As a Regional Project Leader at Access411, the role is centered on being mission-driven and present in the school buildings. The RPL role requires working directly alongside school districts to ensure successful implementation and long-term partnership. By taking a boots-on-the-ground approach, this position focuses on understanding each district’s unique needs, proactively addressing challenges, and delivering solutions that support safety, efficiency, and success. The role also requires strong technical aptitude, including hands-on troubleshooting to assist onsite support staff, in person support, and a foundational understanding of technology to keep operations running smoothly. Above all, the position is committed to honoring our partnerships by ensuring expectations are met, trust is maintained, and every district feels fully supported.

District Implementation Support Tasks

• Coordinate with account managers and assist with district projects (including district initiatives, new district rollouts, back-to-school prep, depot projects)
• Study weekly district reports for CAASS usage and create trend reports via Excel
• Attend and participate in weekly/quarterly district meetings to provide updates
• Conduct annual summer institute to get customer feedback and prep for new school year
• Run weekly service order reports for assigned region and coordinate with Account Manager to address outstanding issues and concerns with Service Level Agreements (SLAs)
• Any additional tasks assigned by management
• Attend district events and functions to represent Access411’s mission and presence

District/School Support Tasks

• Create quotes for supply requests and assist schools with maintaining supplies onsite
• Meet with schools to discuss implementation needs, concerns, or changes
• Address high-priority, escalated issues from Customer Advocate(s) in assigned region
• Increase CAASS use in each school (scanning, additional features, reports, etc.)

Additional Tasks [Administrative and Department Development]

• Log daily site visits and project work in Tigerpaw
• Report major issues or opportunities to Account Leaders for follow up
• Participate in weekly internal meetings with Account Manager, RPLs, and Customer Advocates to discuss updates within assigned districts
• Participate in discussions about potential feature adds, customer feedback, etc.
• Contribute to CAASS Academy by creating/modifying documentation, as needed
• Assist new members of the Accounts Department, internal and external to region
• Ensure schools, districts, and contacts in Tigerpaw are up to date
• Stay updated on current news and share important updates with Accounts Dept.

Basic Qualifications

• Great communication skills and positive attitude with coworkers and customers
• Maintain regular and consistent attendance and punctuality
• Meet Access411 and Accounts Department operating policies and standards
• Engage with and understand customers, including discovering and responding to customer needs through clear and pleasant communication
• Educational background preferred

Required Knowledge, Skills, and Abilities

• Ability to multitask and balance workload
• Ability to maintain a positive attitude, including representing Access411’s commitment and enthusiasm during times of stress
• Ability to provide assurance and maintain positive attitudes with district shareholders
• Ability to learn and adapt quickly
• Ability to understand and carry out oral and written instructions
• Ability to request clarification and receive feedback and critique from others
• Strong interpersonal skills and ability to build relationships
• Ability to work as part of a team
• Professional mannerism and attire

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance

Work Location: On the road