Sr. Client Success Manager

Tracer

is a collaborative data intelligence platform that revolutionizes modern data stack management and solves complex data equations. Tracer empowers global brands, data partners, and agencies to make strategic decisions by seamlessly consolidating data sources and enriching it with business insights. By leveraging its comprehensive and flexible suite of technologies, Tracer provides unparalleled transparency into business performance and delivers a centralized source of truth. 

We are seeking a Senior Client Success Manager who thrives in a collaborative, high-impact role and is passionate about building scalable, high-performance systems. You will play a key role in managing client retention and renewals by building strong relationships, ensuring seamless communication, and maximizing user satisfaction. Our team bridges the gap between clients and internal teams, owning business context and advocating for client needs to deliver long-term value. If you’re excited about blending problem-solving with consultative client engagement and shaping the future of a best-in-class Client Success team, we’d love to hear from you. 

WHAT YOU’LL DO.

As a Senior Client Success Manager at Tracer, you will be the primary point of contact for a portfolio of key SaaS clients, ensuring they successfully adopt and maximize the value of our platform. You will play a crucial role in building strong relationships, driving engagement, and collaborating cross-functionally to support customer success. 

● Own the relationship and ultimate success of a number of key clients and establish yourself as a true partner by understanding the clients’ business goals. Integrate Tracer into their everyday business process to help solve problems with data more effectively and efficiently. 

● Develop and drive a holistic account strategy that maps out value milestones for the client, key relationship expansion (both end-users and decision-makers), ongoing education and quarterly business reviews, and the overall data maturity model unique to your client ensuring successful long-term retention of the business. 

● Monitor customer usage trends, track key metrics, and identify opportunities for engagement, adoption and retention. 

● Deliver training sessions to educate customers on product features, best practices, and new functionality. 

● Adapt and refine existing client-facing Tracer materials & documentation as well as proactively create new assets if an opportunity is identified. 

● Work closely with Sales, Technical Success, Product, and Engineering to align on customer needs and solutions. 

● Provide customer insights to internal teams that drive product improvements and enhance customer experience. 

● Coach key client contacts and their broader teams to become Tracer power-users so they become increasingly self-sufficient in the day-to-day use of the platform

WHAT WE LOOK FOR.

●
6+ years of relevant experience

in digital media, agencies, martech or data analytics with a strong background in client-facing roles, account management, and organizational discipline.

●
Deep knowledge of digital marketing and data ecosystems

, including Google Marketing Platform, social media advertising, programmatic advertising, and related technologies. An ideal candidate brings a strong foundation in analytics and insights. 

●
Strong relationship-building and influencing skills

, with the ability to collaborate effectively with both external clients and internal stakeholders. 

●
Excellent communication and presentation skills

, with the ability to convey complex concepts clearly and persuasively. 

●
Highly organized and detail-oriented

, with the ability to manage multiple projects, set priorities, and execute efficiently. 

●
Entrepreneurial mindset

, with a passion for problem-solving, sharing knowledge, and developing scalable solutions that benefit the broader team. 

●
Proactive, energetic, and team-oriented attitude

, with a drive to contribute to a results-focused and high-impact environment. 

WHAT WE OFFER.

●
WeWork passes

for team members in
New York

●
Comprehensive benefits

, including
medical, dental, and vision

coverage 

●
Life insurance, short-term & long-term disability coverage

●
401K with company matching

●
Unlimited PTO

paid primary & secondary parental leave

●
Company-wide holiday break

between
Christmas & New Year’s

●
Summer Fridays

– office closes early every
Friday from May to Labor Day

●
Work-from-home stipend

to support your ideal setup 

●
Professional development stipend

to invest in your growth 

TRACER TEAM.

● We are a
remote-first, tight-knit, and highly collaborative

team. 

● We
build for the long term

, prioritizing
robust, scalable solutions

over quick fixes. ● Onboarding takes on
meaningful ownership

early, shaping critical client implementations and ensuring a seamless transition into our platform. 

● We foster
continuous learning

, encouraging exploration beyond your core expertise.