Overview
TandemStride, Inc. is seeking a dedicated and compassionate Community Health Worker to serve as a vital link between healthcare providers and the community. This trauma-informed role specializes in telehealth and online resource coordination, supporting individuals and families impacted by trauma through compassionate virtual engagement, care navigation, and advocacy. The position involves promoting health education, facilitating access to medical services, and helping individuals manage their health and wellness across diverse populations.
The ideal candidate will have a strong background in healthcare or social services, excellent communication skills, and a passion for improving community health outcomes. This role bridges clinical care, community resources, and lived experience with professionalism, empathy, and accountability, playing a critical part in reducing barriers to care and promoting whole-person well-being through technology-enabled, relationship-centered support. This position offers an opportunity to make a meaningful difference in people's lives through personalized advocacy and care coordination.
Responsibilities
- Conduct comprehensive virtual assessments to identify medical, behavioral, social, and environmental needs using trauma-informed practices
- Build trusting relationships that encourage client openness and engagement
- Provide compassionate, non-judgmental support through video, phone, and secure messaging
- Validate client experiences while maintaining professional boundaries
- Connect clients with healthcare services, behavioral health supports, social services, and community resources
- Guide clients through eligibility requirements, applications, and service access
- Conduct ongoing follow-ups to ensure continuity of care and barrier resolution
- Educate clients on trauma, coping strategies, self-advocacy, and available supports
- Empower informed decision-making regarding care and life circumstances
- Advocate for client needs across healthcare, social service, and community systems
- Partner with providers, care teams, and community organizations to deliver coordinated, holistic support
- Participate in multidisciplinary care planning and team communication
- Recognize safety concerns, urgent needs, and crisis indicators
- Follow established escalation and safety protocols using trauma-informed communication
- Maintain accurate, timely documentation in the electronic health record
- Ensure adherence to HIPAA, privacy regulations, and telehealth standards
- Manage high-volume telehealth caseload, balancing new intakes, follow-ups, and care coordination
- Prioritize clients based on acuity, urgency, and impact
- Identify service gaps, client trends, and improvement opportunities
- Provide feedback to strengthen program design and outcomes
- Operate telehealth platforms, communication tools, and resource databases efficiently
Qualifications
Required
- High school diploma or equivalent
- Community Health Worker (CHW) certification
- 2+ years of experience in community health, case management, care coordination, or social services
- Strong commitment to trauma-informed, client-centered care
- Excellent verbal and written communication skills
- Cultural humility and ability to work effectively with diverse populations
- Demonstrated ability to work independently in a remote environment while maintaining team collaboration
- Proficiency with telehealth platforms, EHR systems, and standard computer applications
Preferred
- Experience managing client caseloads in telehealth or remote settings
- Knowledge of trauma-informed care principles and social determinants of health
- Strong organizational skills with ability to prioritize competing demands
- Experience supporting high-barrier or high-acuity populations
- Commitment to ongoing professional development and continuous learning
Pay: $20.00 - $30.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What are your salary expectations for this role?
- Are you available to work between 9:00 AM - 5:00 PM EST?
- Are you currently certified as a Community Health Worker?
Work Location: Remote