Role description
Customer Success Consultant
LenosCustomer Success Consultant
Lenos · Full-time
About the Role
Join Lenos to help enterprise marketing teams design, launch, and optimize branded digital experiences—from microsites and demand gen landing pages to in-person, virtual, and hybrid events. You'll partner with leading companies like Salesforce and Amazon, delivering real-time insights and actionable dashboards that turn digital engagement into measurable business value.
As a Customer Success Consultant, you'll onboard new customers, drive adoption, and serve as a trusted product expert and Lenos ambassador. You'll consult on site structure, content strategy, and feature usage—and when needed, build and launch sites directly on behalf of customers.
What You'll Do
- Onboard new customers with clear training, best-practice guidance, and structured launch plans
- Serve as primary point of contact via Zoom, email, phone, and other channels
- Consult on site structure, page layouts, content strategy, and feature usage—translating goals into clear requirements and timelines
- Build and launch sites when needed: creating pages, configuring modules, applying brand styles, and ensuring go-live readiness
- Identify feature requests, documentation gaps, and process improvements to enhance the customer experience
- Collaborate with product management, sales, marketing, and engineering to advocate for customers
What You'll Bring
- 5+ years in customer success, implementation, or support for a SaaS product—ideally serving marketing or digital teams
- Strong web understanding (responsive layouts, accessibility basics) and the ability to troubleshoot issues and communicate clear requirements
- Experience supporting digital marketing programs—campaign planning, landing pages, forms/CTAs, and engagement metrics
- Familiarity with design tools like Figma, Adobe Photoshop, or Canva
- Experience with analytics, tag management, and CRM/marketing automation integrations
- A service mindset with genuine curiosity and passion for helping marketers succeed
- Excellent communication, facilitation, and organizational skills—comfortable with both technical and non-technical stakeholders
- Ability to manage multiple customer requests with competing priorities while keeping quality high
- 4-year
College degree
About Lenos
Lenos is a fast-paced, collaborative team passionate about developing software that powers customer success enablement. We're a leading industry innovator and privacy advocate, offering comprehensive cloud-based technology. As a 27-year-old,
employee-owned company
, we provide a supportive environment where everyone has an opportunity to be heard and shape our future. We value team players who are curious, self-directed, and passionate about excellence and customer-centric design.