Washington State Ferries – Journey Level Project Manager (TRM Modernization)

Washington State Ferries – Journey Level Project Manager (TRM Modernization)

Project Details:

• Agency: Washington State Department of Transportation (WSDOT)
• Project Name: Journey Level Project Manager – WSF Ticketing & Reservations Modernization (TRM)
• Performance Period: 4/1/2026 – 6/30/2027 (with option to extend)
• Job ID: JOB_ID_ITPM_MJ03232026_TL_TRM

Project Overview:
The TRM project is a multi-year modernization initiative to upgrade WSF’s customer-facing ticketing, reservations, and terminal operations systems, including implementation of a CRM system. The goal is to enhance customer experience, operational efficiency, and long-term system sustainability.

The Journey Level Project Manager will focus on Agile delivery, coordinated sprint execution, and test management to ensure successful TRM release delivery. This role requires close collaboration with WSF TSD staff, non-IT business units, and other consultants to ensure system readiness and adherence to WSDOT best practices.

Primary Responsibilities:

• Establish Agile software development and testing best practices in coordination with WSF teams.
• Facilitate Scrum ceremonies including backlog refinement, sprint planning, test planning, sprint review, and retrospectives.
• Maintain contract requirements traceability and define clear user acceptance criteria.
• Support integrated project scheduling to align testing and delivery with TRM releases.
• Lead test management, including producing Azure DevOps test planning and documentation.
• Evaluate system readiness before go/no-go decisions.
• Participate in RFI/RFP development for vendor selection to ensure compliance with WaTech regulations and WSDOT standards.
• Coach and lead testing teams, including non-IT personnel.

Work Schedule, Location & Travel:

• Schedule: Monday – Friday, 40 hours/week
• Location: Hybrid; primary work at WSF HQ (2901 Third Avenue, Seattle, WA 98121) with frequent in-person meetings. Occasional visits to ferry terminals in the Puget Sound region are required.
• Travel: Reimbursed for pre-approved travel outside King County. Travel outside these locations may also be reimbursed at State travel rates if pre-approved.
• Start Date: Must be available by 4/1/2026 or as soon as feasible thereafter.

Mandatory Skills & Experience:

• Advanced Scrum Master expertise, including facilitation of Agile ceremonies, backlog refinement, and velocity management.
• Expert-level experience in Azure DevOps, including Test Plans.
• Ability to lead testing teams and coach non-IT staff.
• Strong knowledge of Agile software development and testing best practices.
• Excellent communication, facilitation, and risk management skills.

Desirable Skills & Certifications:

• Training/certification in Agile software development and testing.
• Azure DevOps certification.
• Project Management certification (PMI preferred).
• Experience with automated testing tools, particularly for CRM platforms and Azure DevOps.

Vendor Submission Requirements:

• Cover Letter detailing:
• Experience and certifications aligned with mandatory/desirable skills.
• Availability and ability to focus on this project.
• Other relevant qualifications that make the vendor ideal.
• Employment Terms:
• Both 1099 and W2 employment options are available.
• Visa sponsorship is not available.
• Rate Information:
• 1099: $70–$90 per hour
• W2: $50–$77 per hour
• Rates will be negotiated based on experience, qualifications, and project requirements.
• Resumes of proposed staff
• Right to Represent statement

Pay: $50.00 - $90.00 per hour

Work Location: Hybrid remote in Seattle, WA 98121