Role description
Field Service Engineer (FSE)
PowerFlo SolutionsLocation: Ohio-Based | 75%+ Travel
Department: Field Service
Reports To: Senior Manager, Field & Service Programs
About the Role
PowerFlo is seeking a motivated, technically skilled Field Service Engineer to support installation, commissioning, troubleshooting, and service of mission-critical power distribution equipment in data center environments.
This role is ideal for someone who enjoys solving complex problems, working independently in the field, and being part of a collaborative team. You’ll represent PowerFlo onsite, ensuring systems perform reliably while building strong customer relationships through professionalism and follow-through.
Responsibilities
Installation & Commissioning
- Install and support startup of power distribution systems in data centers
- Support startup and commissioning activities including system verification and functional testing
- Perform system verification, functional testing, and commissioning support
- Configure and troubleshoot HMIs and control interfaces
- Ensure compliance with electrical codes and safety standards
Troubleshooting & Repair
- Diagnose and repair issues involving 3-phase power systems, transformers, high-voltage components, and switchgear/distribution equipment
- Interpret electrical schematics and one-line diagrams
- Perform systematic root-cause troubleshooting in live infrastructure environments
Customer & Team Support
- Serve as the primary technical contact onsite
- Partner with engineering and internal teams to resolve issues effectively
- Train operators and maintenance personnel
- Provide clear, professional communication regarding system status and next steps both verbally and in writing via email and reports
Documentation & Continuous Improvement
- Complete service reports with technical accuracy and clarity
- Identify recurring issues and provide feedback to improve products and processes
- Track parts usage, labor hours, and service activities and log all activities in our system of record
- Support development of service procedures and technical documentation
- Contribute to training materials and internal knowledge base
- Other duties as assigned.
Qualifications
Required
- 3–7+ years of experience in field service, electrical service, or similar role
- Strong electrical and mechanical troubleshooting skills
- Working knowledge of 24V, 120V, 480V systems; basic PLC troubleshooting; fuses, breakers, and transformers
- Ability to read electrical schematics and mechanical drawings
- Willingness to travel 75%+ (including occasional short-notice travel)
- Valid driver’s license and ability to pass background check and drug screening
- Strong documentation habits and attention to detail
Preferred
- Experience with data center power infrastructure
- Familiarity with switchgear, UPS systems, PDUs, RPPs, or related equipment
- Commissioning support experience
- OSHA or formal safety training
Who You Are – Ideal Candidate
- A dependable problem-solver
- Comfortable working independently while staying connected to your team
- Calm and professional in customer-facing situations
- Detail-oriented and accountable
- Committed to quality and continuous improvement
About PowerFlo Solutions
PowerFlo Solution is a rapidly expanding Critical Power technology and manufacturing company headquartered in Ohio. We are a team of passionate experts who are working tirelessly to solve one of the Datacenter segments biggest challenges – product quality and availability. Whether it’s an enclosure, bus bar fabrication, transformer manufacturing, system integration and testing - everything is performed by our employees in factories we own. We ensure customers’ critical power needs run 24/7 by integrating system design, hardware, firmware, and robust validation processes. Visit powerfloltd.com to learn more.
Work Authorization
PowerFlo Solutions will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.