Senior Technical Sales Specialist – Contact Center & Azure AI

Senior Technical Sales Specialist – Contact Center & Azure AI

Company:
ezAIx

Location:
Remote / Hybrid

Department:
Microsoft Practice | AI & Cloud Solutions | Enterprise Sales

About ezAIx

ezAIx is a Microsoft-focused AI and cloud solutions organization specializing in Azure AI, AI-powered Contact Center transformation, Azure OpenAI, enterprise automation, and intelligent customer experience solutions.

We help organizations modernize customer engagement, operational workflows, and AI adoption through enterprise-grade consulting, implementation, and managed AI services.

Our Microsoft Practice is focused on:

• AI-powered Contact Center transformation
• Azure AI & Azure OpenAI solutions
• Conversational AI & intelligent virtual agents
• Enterprise AI automation & orchestration
• Voice AI & customer experience modernization
• Copilot & AI productivity solutions
• Microsoft 365 optimization
• Custom AI application development
• Enterprise integrations across Microsoft ecosystems

We are looking for a highly motivated sales professional with a strong enterprise technology background, proven sales success, and a passion for AI-driven transformation.

Position Overview

The Senior Technical Sales Specialist – Contact Center & Azure AI will drive enterprise sales growth across ezAIx’s AI and Microsoft solutions portfolio.

This role is heavily focused on:

• AI-powered Contact Center modernization
• Azure AI & Generative AI solutions
• Customer experience transformation
• Enterprise AI adoption
• Revenue growth through consultative solution selling

The ideal candidate has a proven enterprise sales track record selling Contact Center, AI, cloud, or customer experience solutions and understands how to align Azure AI technologies with measurable business outcomes.

This is a customer-facing role requiring strong executive presence, consultative selling skills, and the ability to manage complex enterprise sales cycles from discovery through close.

Key Responsibilities

Enterprise Solution Sales

• Drive sales growth across ezAIx’s AI and Microsoft solutions portfolio
• Identify, qualify, and develop enterprise opportunities related to:
• Contact Center modernization
• Azure AI
• Azure OpenAI
• Conversational AI
• Intelligent virtual agents
• Enterprise AI automation
• Microsoft Copilot
• Customer experience transformation
• Build strategic customer relationships across IT, Operations, Customer Experience, Security, and Executive leadership teams
• Lead customer discovery sessions, workshops, demonstrations, and executive briefings
• Develop account expansion strategies focused on AI adoption and cloud transformation
• Collaborate with Microsoft sellers and partner ecosystem stakeholders to accelerate co-sell opportunities
• Support Microsoft marketplace and Azure consumption growth initiatives
• Drive pipeline generation and revenue attainment goals

Contact Center & Customer Experience Focus

The Senior Technical Sales Specialist will play a critical role in helping organizations modernize customer engagement and contact center operations using AI-powered cloud technologies.

Responsibilities include:

• Positioning AI-powered Contact Center solutions
• Leading customer experience transformation discussions
• Supporting CCaaS modernization initiatives
• Positioning conversational AI and intelligent virtual agents
• Identifying automation opportunities across customer service operations
• Supporting omnichannel customer engagement strategies
• Demonstrating ROI related to automation, agent productivity, operational efficiency, and customer satisfaction improvements
• Supporting integrations with CRM, ITSM, and enterprise systems
• Collaborating with engineering teams on AI-driven customer experience architectures

The ideal candidate understands modern Contact Center challenges and can articulate how Azure AI and intelligent automation improve both customer and employee experiences.

Azure AI & Enterprise AI Focus

The role requires strong knowledge of Azure AI services and enterprise AI architectures, including:

• Azure OpenAI
• Azure AI Services
• Generative AI applications
• AI-powered automation
• Intelligent agents
• Workflow orchestration
• Secure AI deployment architectures
• AI governance and compliance

Responsibilities include:

• Leading AI discovery and innovation discussions
• Supporting AI strategy and adoption initiatives
• Positioning custom AI solutions
• Identifying AI-driven business opportunities
• Supporting enterprise AI transformation roadmaps
• Helping customers operationalize AI securely and effectively

Required Qualifications

Experience

• 5+ years of experience in:
• Enterprise technology sales
• Technical sales
• Solution sales
• Cloud or AI solution consulting
• Contact Center or customer experience solutions
• Proven track record exceeding sales quotas and revenue targets
• Experience selling:
• Contact Center solutions
• CCaaS platforms
• AI and automation solutions
• Azure or cloud technologies
• Customer experience transformation solutions
• Experience managing enterprise customer relationships and complex sales cycles
• Strong executive presentation and communication skills
• Experience working with Microsoft field sellers, partners, and enterprise customers

Preferred Technical Knowledge

• Azure AI
• Azure OpenAI
• Microsoft Copilot
• Contact Center technologies
• CCaaS platforms
• Conversational AI
• Enterprise automation
• Microsoft 365 ecosystem
• Cloud architecture fundamentals
• AI governance and security concepts
• CRM and enterprise integrations

Preferred Certifications

• Microsoft Certified: Azure AI Engineer Associate
• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Copilot certifications
• AI or cloud-related certifications
• Contact Center or customer experience platform certifications

Key Competencies

• Consultative selling
• Executive relationship management
• Enterprise account planning
• Technical storytelling
• AI solution positioning
• Customer experience transformation
• Strategic pipeline development
• Negotiation and closing
• Business outcome alignment

Travel Requirements

Some travel will be required for:

• Customer meetings
• Executive briefings
• Microsoft events
• Industry conferences
• Corporate and partner events
• Onsite workshops and strategic engagements

Travel expectations will vary based on customer and business needs.

Why Join ezAIx

• Work at the forefront of Azure AI and enterprise transformation
• Help organizations modernize customer experience through AI
• Collaborate with highly specialized Microsoft and AI experts
• Participate in cutting-edge AI and automation initiatives
• Influence the future direction of enterprise AI adoption
• Join a fast-growing organization focused on real-world AI outcomes

To learn more, visit: www.ezaix.com