Revenue Cycle Product Analyst

We're looking for a Revenue Cycle Product Analyst to join Elation's Product team and help us build billing that practices trust. You'll dig into claims and revenue cycle data to show us where to focus, what to automate, and whether it's working. You'll also bring hands-on revenue cycle expertise into product feedback, requirements, and customer conversations.

This is a new role at an important moment. Billing is a major company focus heading into 2027, and you'll help shape how we build it.

Why This Role Exists

Bring revenue cycle perspective into product decisions. Coding and billing correctness carries real financial and compliance consequences: claim accuracy, CPT/ICD-10 coding, payer rules. Working alongside Product, Design, and Engineering, you'll add real-world billing context and evidence, so the people making product decisions can weigh them and get it right the first time.

Turn revenue cycle data into direction. As we scale AI-powered billing, we need someone who can analyze claims and payment data across the revenue cycle, identify the highest-impact opportunities, and define the right measures of success. The goal is better financial outcomes for practices.

Help teams stay connected to how billing works in practice. Several teams touch billing work. You'll share what you learn from data and customers so they stay aligned and grounded in how billing actually works in primary care.

What You'll Do

Revenue Cycle Analysis

Analyze claims, payment, and workflow data in Snowflake to find root causes (payer behavior, coding errors, process gaps) and prioritize where to improve or automate. Validate data accuracy and flag instrumentation gaps or inconsistent metric definitions before results are shared.

Metrics & Dashboards

Define and track the measures that show how each part of the billing solution is performing: denial rate, first-pass acceptance, days in A/R, net collection rate, and manual edits per bill. Build and maintain dashboards and analyses in Streamlit, with AI assistance.

Opportunity Identification & Follow-Through

Combine customer conversations, support tickets, and feedback channels with quantitative analysis to surface and validate problems worth solving. Write up opportunities with evidence and expected impact, work with Product to get them onto the roadmap, and measure outcomes after changes ship.

Revenue Cycle Expertise & Evaluation

Give feedback on whether product outputs (coding suggestions, claim edits, worklists, ERA/payment posting) deliver correct revenue cycle outcomes, based on hands-on expertise and without redesigning the product. Test new billing capabilities before release. Build a library of real-world examples that show what "correct" looks like, while Engineering owns fixing accuracy. Bring perspective on how other billing and practice management systems handle the same workflows.

Customer & Cross-Functional Partner

Work with design-partner practices and customers to translate their billing language and pain points into product input. Help the Billing Product Manager activate new practices on AI billing by speaking the language of billers. Be a resource for revenue cycle questions from:

• Support, Customer Success, Sales, and Enablement, who need a defined path to billing expertise
• Engineering teams working on billing, to keep priorities aligned

What Success Looks Like

• Analytics: Core billing metrics and definitions are trusted and used in product and leadership reviews
• Opportunity pipeline: You regularly bring validated, quantified opportunities to Product, and we can trace shipped improvements to measurable gains
• Requirements: Revenue cycle and coding input is written into the requirements themselves, not layered on as post-hoc review
• Real-world examples: A clear, written set of real-world billing examples shows what correct looks like, and Engineering uses it to improve accuracy
• Practice activation: New practices get onto AI billing with fewer questions, because billing concepts are explained in their language
• Cross-team presence: Billing questions from Support and CS get answered directly, with fewer ad hoc escalations
• Alignment: Teams working on billing share a common view of priorities and performance

In your first 90 days, you will:

• Learn the billing product, data model, and key metrics, and sit in on customer escalations
• Take ownership of a core billing dashboard and its metric definitions
• Deliver a revenue cycle analysis with prioritized recommendations

You'll Wear Two Hats

Product Analyst — Use data and customer signals to find the problems worth solving, then measure whether our solutions work.

Revenue Cycle Specialist & Customer Partner — Bring primary care billing and coding experience into evaluation, testing, and customer conversations.

What You'll Bring

Essential:

• 3+ years in a business analyst, data analyst, or reporting role, ideally with billing or revenue cycle data
• Strong SQL and comfort with a cloud data warehouse (we use Snowflake)
• Experience with a BI or dashboard tool (Tableau, Power BI, Looker, or similar)
• Experience defining KPIs and metric definitions, and validating data before it's shared
• Experience translating business needs into clear, actionable product requirements and feedback
• 5+ years of hands-on billing, coding, or revenue cycle experience, ideally in a primary care or ambulatory setting
• Deep knowledge of the end-to-end revenue cycle: charge capture, claim submission, payment posting, and A/R follow-up, plus CPT, ICD-10, modifiers, and payer rules
• Hands-on experience using AI tools (such as Claude or Cursor) to explore, query, and validate data
• Strong written and verbal communication, and comfort working across Product, Design, Engineering, and customer-facing teams

Valued but not required:

• Experience with practice management, billing, or EHR systems (e.g., AdvancedMD, Athena, Kareo)
• Familiarity with Streamlit or similar tools for lightweight internal dashboards
• Experience building scoring or prioritization models from revenue cycle data
• Familiarity with ticketing and documentation tools (Linear, Notion, Salesforce)
• Familiarity with value-based care billing models
• Experience in a SaaS or technology-forward healthcare company
• Interest in growing toward product management

If you're excited about this role but don't check every box, we still want to hear from you.

What This Role Is Not

• Not a roadmap or prioritization owner — Product teams retain those decisions. You supply the evidence and the case.
• Not a product designer — You give feedback on whether outcomes are correct, you don't redesign the product.
• Not a gate that blocks releases — You provide feedback and recommendations, not directives.
• Not an operational billing role — You won't post payments, work claims, or manage A/R for practices. You analyze and improve the product that does.
• Not a data engineering role — You'll analyze and build lightweight dashboards, not own pipelines.
• Not a substitute for user research — You support and accelerate it, you don't replace it.

Salary: $95,000 - 120,000k/yr

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.