Role description
Technical Support Representative (In-Person | Not Remote)
Towbook Management SoftwareCompany Overview
Towbook Management Software is a dynamic SaaS company revolutionizing the towing and recovery industry with innovative, cloud-based solutions. Since 2007, we have grown into a trusted platform used by hundreds of thousands of users across multiple regions, empowering businesses to operate more efficiently and effectively. We serve a 24/7/365 industry and we are working when our customers are too!
Join us as we level up in the industry we serve, delivering smarter solutions and stronger customer experiences every step of the way.
Job Summary
We are looking for someone who genuinely enjoys helping others, is naturally curious, and takes pride in solving problems. This role is ideal for someone who embraces challenges, leads with confidence, and takes ownership of situations to drive outcomes that result in a true customer win. Our team is easy to love, but what matters most is the care we bring to our customers and the work we do every day.
What You Will Do:
- Answer inbound calls and make outbound calls to support customers
- Respond to customer chats and emails
- Troubleshoot technical issues and guide customers to solutions
- Build strong, lasting relationships through reliability and professionalism
- Use internal tools, systems, and CRM platforms to resolve issues efficiently
- Stay curious, continuously learn, and grow within the role
What You Will Need:
- Strong customer service solution focused mindset with clear communication skills
- Comfort using software, apps, and multiple systems at once
- Ability to ask thoughtful questions, stay calm under pressure, and solve problems
- High school diploma required; some college preferred
- 2+ years of customer support experience preferred
Shifts we are looking to cover currently:
- 11am - 7pm
- 12pm - 10pm
If you are someone who takes ownership, enjoys helping others succeed, and wants to be part of a team that values transparency, reliability, simplicity, and teamwork, we would love to hear from you. Apply today.
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person