Join Our Team as a Technician / Consultant!
Are you passionate about IT and love solving complex challenges while working in a supportive environment? Look no further! At Shield, we’re seeking a Technician with Consulting Experience to join our dynamic team.
What You'll Do
- Utilize the Atera platform for ticketing, device management, and cyber security.
- Leverage AI & KB articles for issue resolution.
- Employ RMM tools to tackle client-reported problems.
- Provide onsite support when devices require physical intervention, such as laptop HDD replacements.
- Receive comprehensive training on all applications mentioned above upon hiring.
What We Require
- 2 years of IT experience (e.g., Desktop Support).
- 1-2 years of Microsoft 365 experience.
- Familiarity with ticketing systems.
- Basic networking knowledge (LAN, WAN, etc.).
- Willingness to obtain a Cyber Security Certification within 90 days of employment.
- Basic understanding of VPNs.
- Optional: Experience with government contracts is a bonus!
What We Offer
- Relaxed and flexible work environment.
- Opportunity for remote work.
- Continuous education to enhance your skills—and income!
- Vacation & PTO after six months on the job.
- No on-call hours—enjoy your evenings and weekends stress-free.
- A workplace that prioritizes the physical and spiritual well-being of employees.
About Us: At Shield, we believe in creating a positive impact not only for our clients but also for our team members. Join us and experience a career where you’ll grow, thrive, and contribute in a meaningful way.
Ready to take the next step in your IT career? Apply now to become a part of our supportive and innovative team. Your future starts here!
Job Type: Full-time
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
Work Location: Hybrid remote in East Troy, WI 53120