Senior Manager – Account Management

LOCATION:
Fremont, CA - Full-Time in Office

REPORTS TO:
Amanda Wagoner

EMPLOYMENT TYPE:
Full-Time

BASE SALARY RANGE:
$130,000 – $140,000 per year

Base salary range: $130,000 – $140,000 per year, commensurate with experience. This position is additionally eligible for a performance-based commission plan. Final base salary within the range is determined by job-related knowledge, skills, and experience.

Company Overview

Way.com — America’s dominant automotive super app, powering every mile for over 11 million customers, from auto insurance and parking to EV charging and more. Our flagship membership, Way+, brings together parking, car wash, and automotive services into one seamless subscription. Leveraging cutting-edge AI and advanced data analytics, we deliver personalized solutions that transform car ownership. Featured by Bloomberg, ranked 48th on Andreessen Horowitz’s Marketplace list of fastest-growing companies worldwide, and recognised as the top Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding.

Position Summary

The Senior Manager, Account Management is a senior leadership role responsible for the full post-sale customer lifecycle for Way+. You will own onboarding new customers, ensuring they are satisfied, deepening their engagement with Way+, and growing revenue through upsell and cross-sell across Way’s expanding product portfolio. This is a hands-on leadership role — you will build and run the account management function while remaining close to customers and outcomes.

Key Responsibilities

01 Customer Onboarding

• Own the onboarding of all new Way+ customers, delivering a smooth, timely transition from sale to active use.
• Establish a repeatable onboarding process that gets customers to first value quickly and sets clear expectations from day one.
• Partner with sales and product teams to ensure a seamless handoff and a consistent customer experience.

02 Account Management & Customer Satisfaction

• Serve as the senior owner of customer relationships, ensuring customers are satisfied and well supported throughout their lifecycle.
• Proactively monitor account health, address issues before they escalate, and act as the escalation point for high-priority customers.
• Build trusted, long-term relationships that drive retention and renewals.

03 Driving Way+ Usage

• Work directly with customers to increase their adoption and usage of Way+.
• Identify barriers to usage and develop strategies, programs, and touchpoints that drive deeper engagement.
• Track usage and adoption metrics, and use them to guide account strategy and intervention.

04 Upsell & Cross-Sell

• Identify opportunities to upsell new Way products to existing customers and grow account value.
• Lead expansion conversations that align Way’s portfolio to each customer’s needs and goals.
• Meet and exceed expansion and revenue-growth targets across the customer base.

05 Program Management

• Own end-to-end execution of cross-functional programs, from scoping through completion.
• Define program scope, timelines, and milestones, and keep all of them on track.
• Coordinate cross-functional stakeholders, ensuring alignment and clear ownership.
• Identify, track, and mitigate dependencies and risks before they become blockers.
• Report progress to leadership, surfacing issues and decisions as needed.

06 Partner Training & Onsites

• Develop and deliver partner onboarding and training materials tailored to each partner’s systems and workflows.
• Conduct training sessions (virtual or in-person) to ensure partner teams understand program processes, tools, and expectations.
• Travel to partner sites as needed for kickoffs, training, or relationship-building.
• Serve as on-site point of contact during launches or critical milestones to support smooth execution.
• Gather partner feedback during sessions and relay it to internal teams for programme improvements.

07 Team Leadership

• Build, lead, and develop a high-performing account management team.
• Set strategy, goals, and operating cadence for the account management function.
• Report on customer health, retention, usage, and expansion performance to senior leadership.

Qualifications

E X P E R I E N C E

• 8+ years in account management, customer success, or a related field, with several years in a leadership role.
• Proven track record of driving retention, adoption, and revenue expansion within an existing customer base.
• Experience leading and scaling account management or customer success teams.
• Background in SaaS, subscription, or membership-based businesses preferred.

S K I L L S  &  K N O W L E D G E

• Strong relationship-building skills and a customer-first mindset.
• Data-driven approach to managing account health and identifying growth opportunities.
• Excellent communication and cross-functional collaboration skills.
• Ability to manage multiple priorities and drive programs to completion in a fast-paced environment.

E D U C A T I O N

• Bachelor’s degree in Business, Marketing, or a related field; advanced degree a plus.

Why Join Us

• Own a senior function that directly shapes customer outcomes and company revenue at a high-growth company.
• Direct access to leadership with a clear mandate and real resources behind it.
• Competitive base salary ($130K–$140K), performance-based commission, and a comprehensive benefits package including health, dental, vision, and 401(k).
• Work out of our Fremont, CA headquarters in a collaborative, fast-moving environment.

Way.com, Inc. is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law.