Pre-Sales Systems Engineer (SE) in Identity and Access Management (IAM)

Company Description

Twine Security specializes in building AI Digital Employees to help cybersecurity teams address staffing gaps. Our first digital employee for Identity and Access Management (IAM), are designed to understand, learn, and autonomously handle complex IAM tasks. By automating these processes, Twine empowers organizations to proactively achieve their cybersecurity objectives while reducing workload and improving efficiency.

Role Description

We are seeking a Pre-Sales Systems Engineer (SE) specializing in Identity and Access Management (IAM). In this full-time, remote role, you will collaborate with sales teams to demonstrate product capabilities, design tailored IAM solutions, and address technical queries from potential customers.

Responsibilities include conducting product demonstrations, troubleshooting technical issues, aiding in systems design, and supporting pre-sales engagements. You will play a vital role in ensuring our cutting-edge solutions meet the technical and business needs of our clients.

Key Responsibilities

• Technical Discovery: Lead customer-facing discovery sessions to understand

business goals, compliance mandates, and existing IAM infrastructure.

• Demos & Presentations: Build and deliver custom, high-impact product

demonstrations and architectural presentations tailored to diverse audiences

(from engineers to C-level executives).

• Proof of Concepts (PoC): Design, configure, and manage technical solution

evaluations. Define success metrics, troubleshoot hurdles, and validate vendor

capabilities.

• Partner & Channel Support: Collaborate with channel partners and alliances by

providing technical enablement and joint sales support.

Qualifications

Experience: Typically 3+ to 7+ years of experience in enterprise software pre-

sales, technical solution consulting, or IAM systems engineering.

• Core IAM Knowledge: Hands-on experience with identity and access governance

(IGA), single sign-on (SSO), multi-factor authentication (MFA), identity federation,

and Zero Trust frameworks.

• Soft Skills: Exceptional storytelling abilities with a proven track record of

translating complex, technical concepts into straightforward business outcomes

and ROI.

• Technical Acumen: Familiarity with modern IT landscapes including cloud

platforms (AWS, Azure, GCP), hybrid-cloud identity, directory services (Active

• Understanding of cybersecurity frameworks and industry best practices