Senior Delivery Manager, Oracle Fusion Cloud

About the Role

Opkey is looking for a Senior Delivery Manager to lead multiple concurrent Oracle Fusion Cloud onboarding and delivery programs for our strategic direct customers. You will own end-to-end delivery of Opkey product onboardings, from kickoff through go-live and handover, and be accountable for meeting customer deliverables within contracted SOW terms.

This role sits at the center of customer, onshore, offshore, and Opkey product teams. You will translate customer goals into an executable plan, manage the flow of work between Smartsheet and the Opkey platform, and keep every stakeholder aligned on scope, timelines, quality, and commercial commitments. The ideal candidate combines strong project management discipline with the commercial awareness and client confidence needed to manage high-visibility accounts.

Note:
Deliveries are primarily focused on Oracle Fusion Cloud. This role may also include deliveries for Workday or other enterprise cloud applications as business needs require.

Key Responsibilities

• Own end-to-end delivery of multiple concurrent Opkey onboarding and implementation projects for Oracle Fusion Cloud customers, and for Workday or other enterprise cloud applications as assigned, from discovery through go-live and post-go-live stabilization.
• Manage project scope, timelines, budgets, resource allocation, and risks across strategic accounts, with clear escalation paths.
• Ensure customer deliverables are met on time and to quality, tracking commitments against each customer's Statement of Work (SOW), including scope boundaries, milestones, change requests, and acceptance criteria.
• Manage deliverable handoffs between Smartsheet (customer project tracking and planning) and Opkey (configuration, testing, and training workflows), ensuring a single source of truth and no gaps in traceability.
• Coordinate distributed onshore and offshore delivery teams, including functional consultants, technical consultants, developers, QA, and project coordinators.
• Act as the primary liaison between customers and Opkey product, engineering, and support teams, communicating customer requirements, feedback, and escalations, and driving resolution.
• Lead kickoffs, sprint or iteration reviews, status meetings, RAID reviews, and executive steering committee presentations.
• Monitor delivery KPIs (schedule, budget burn, quality, defect trends, customer satisfaction) and implement corrective actions proactively.
• Identify, log, and mitigate project risks and issues, and drive change control, including scope changes and commercial impact.
• Enforce delivery governance, quality standards, and Opkey methodologies across all engagements.
• Drive customer satisfaction through transparent communication, proactive expectation management, and fast issue resolution.
• Support pre-sales and renewal conversations with effort estimation, solution scoping, and SOW input for expansion opportunities.
• Mentor project managers and delivery leads, and build repeatable onboarding playbooks.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field.
• 7+ years of project or program management experience, including at least 5 years in Oracle ERP or Oracle Cloud implementation delivery.
• Hands-on experience with Oracle Fusion Cloud ERP and/or Oracle E-Business Suite (EBS), with working knowledge of modules such as Financials, Procurement, SCM, Projects, Manufacturing, or HCM.
• Proven experience managing multiple concurrent enterprise implementation or onboarding projects for external customers.
• Demonstrated experience managing customer contracts and SOWs, including scope control, change orders, milestones, and commercial governance.
• Strong working knowledge of delivery methodologies, including Agile, Scrum, and Waterfall, and the ability to apply the right approach to each engagement.
• Experience managing distributed onshore and offshore teams across time zones.
• Working proficiency with Smartsheet and project management tools such as Jira, Azure DevOps, MS Project, or Oracle Primavera.
• Experience with resource planning, budgeting, forecasting, and financial tracking for client projects.
• Excellent executive-level communication, stakeholder management, and presentation skills.
• Strong problem-solving, decision-making, and conflict-resolution abilities.
• Ability to work US Eastern Time business hours with occasional early or late calls to support offshore teams.
• Authorization to work in the United States. [Confirm sponsorship policy if applicable.]

Preferred Qualifications

• Experience delivering Workday or other enterprise cloud applications alongside Oracle.
• Oracle Fusion Cloud certifications or Project Management Professional (PMP) certification.
• Experience with SaaS application lifecycle management, testing automation, or change management platforms.
• Experience in a software vendor or consulting environment serving enterprise customers.
• Familiarity with Oracle HCM.

What Success Looks Like

• Strategic accounts go live on schedule and within SOW commitments.
• Customers rate delivery and communication as a strength and are receptive to expansion.
• Smartsheet and Opkey deliverables stay synchronized with no manual reconciliation gaps.
• Risks are surfaced early, and escalations are resolved before they reach executive sponsors.

About Opkey

Opkey is a Cloud Application Lifecycle Management (CALM) platform for Oracle, Workday, Salesforce, Coupa, and other enterprise cloud applications. Opkey uses AI agents across the Define, Design, Configure, Test, and Train phases to help customers go live faster, reduce implementation risk, and keep cloud applications current. Headquartered in Pittsburgh, Opkey is building the operating layer for enterprise cloud change.

Opkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.