Role description
Customer Success Manager
AeqiumProduct
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Compensation Artificial Intelligence
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Eliminate waiting and complexity with AI-powered configuration and analysis
Compensation Cycle Management
→
Ditch the spreadsheets and make planning flexible and fast
Compensation Benchmarking Software
→
Set up fair and consistent pay practices across your team
Compensation Insights
→
Analyze compensation across your entire team
Employee Portal
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Clearly communicate total rewards to every employee
Interactive Offer Letters
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Stand out to candidates with beautiful interactive offer letters
Industries
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Retail & Hospitality
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Simplify comp cycles and unify pay across roles and locations.
Government Contractors
→
Stay compliant and align comp across contracts and functions.
Technology
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Support rapid growth with scalable, transparent compensation.
Life Sciences & Healthcare
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Adapt comp plans for clinical, technical, and global teams.
Professional Services
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Manage merit, bonuses, and equity across partner-led teams.
Energy & Utilities
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Handle union, field, and corporate comp in one flexible system.
Construction
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Plan comp for diverse field, union, and project-based workers.
Manufacturing & Industrial
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Unify pay strategies across plant, field, and office roles.
Transportation
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Simplify pay cycles for logistics, drivers, and dispatch teams.
Financial Services
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Align pay and bonuses with performance and regulatory needs.
Customers
Customer Stories
People teams around the world use Aeqium to run smooth, collaborative compensation planning.
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Customer Stories →
How Hopper runs hyper-efficient compensation cycles that close faster with Aeqium.
PetScreening | Scaling Comp Cycles With Active Comp AI
How PetScreening replaced Excel with the only agentic compensation planning platform
EveryMatrix | Leveraging AI to Run First Ever On-Time Comp Cycle
EveryMatrix eliminated spreadsheets and completed their first on-time salary cycle across 15 countries using Aeqium's AI.
IFS | Replacing Spreadsheets & Improving Accuracy →
IFS eliminated 750 spreadsheets and gained real-time control over reporting, tracking, and compensation cycles with Aeqium.
NEXT Insurance | Running Smoother Compensation Reviews →
NEXT Insurance makes compensation planning efficient and intuitive with Aeqium
Hopper | Saving Time & Improving Accuracy →
How Hopper runs hyper-efficient compensation cycles that close faster with Aeqium.
Braze | Empowering Managers & Improving Accuracy →
How Braze guides managers to fast, data-backed compensation recommendations for every employee with Aeqium.
Resources
Compensation Planning Trends Report →
Discover what 300 HR leaders shared about budgets, performance ratings, and the tools they trust (or don’t).
Learn More
State of Compensation Reviews Report →
How Hopper runs hyper-efficient compensation cycles that close faster with Aeqium.
Compensation Management →
Read up on compensation management best practices
Blog →
Tips, guides, and best practices for compensating your team
Compensation Cycle Software Buying Guide →
Download the free Compensation Cycle Management Software RFP template
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Customer Success Manager
Full-time
San Francisco (Hybrid)
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The Role
We're looking for our second customer success manager that will work closely with our founder, product, and GTM teams to build customer success processes that make clients rave about Aeqium for years to come. We're coming off of several of our strongest quarters in company history and need help onboarding, supporting, and growing a rapidly expanding base of enterprise customers. We're looking for someone who can not only hit the ground running with little oversight, but someone who will also help us evolve our process into this next evolution of growth.
Responsibilities
- Independently drive customer onboarding and implementation from kickoff through go-live
- Build the relationships and executive alignment that turn customers into long-term partners and references
- Provide ongoing product support and resources for clients to support themselves
- Own and deliver on retention and expansion targets across a portfolio of accounts
- Collaborate closely with product and engineering to communicate customer signals and evolve our offering
Ideal Candidates Will Have
- Demonstrated experience in a client facing role at a tech company
- Strong analytical background and ability to rapidly learn new technologies
- Proactive builder who thrives in ambiguous environments and excels at managing and prioritizing competing demands
Bonus
- Experience in People Operations or HR technology
- Startup experience
On Target Earnings Range: $90k-$120k
On target ranges include base plus a portion of variable compensation that is earned based on company and individual performance. You will also be eligible for equity compensation in the form of stock options.
About Aeqium
Aeqium is on a mission to build the HCM software for the agentic era. Businesses spend millions on legacy systems to manage their employee data, only to spend millions more on consultants to implement and maintain them, often giving up and using spreadsheets for critical business workflows. Aeqium is the first HCM platform that is directly responsive to its users by providing AI agents that do the implementation work, so that HR leaders can focus on the strategy. We've built our foothold in enterprise compensation planning and have our sights set on expanding across the enterprise HCM ecosystem. We're trusted by enterprises across industries including PwC, IFS, Klaviyo, and Chime.
Our team has significant experience building products and scaling companies, from product-market fit through acquisition/IPO. We're backed by strong VCs and experienced angels. Most importantly, we've experienced the problem that we're solving firsthand and understand it inside and out.
This role is in San Francisco and currently requires at least two days per week in office.
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