Role description
Technical Engineer
Trifecta NetworksJoin Trifecta – Where Operations Drive Excellence
At Trifecta, we believe operations are the backbone of our success. We’re looking for a Technical Engineer who thrives in a fast-paced, detail-oriented environment and is passionate about delivering exceptional customer experiences.
What You’ll Do
As a Technical Engineer, you’ll be responsible for testing and troubleshooting a wide range of hardware including voice, networking, server, and storage products from top vendors like Cisco, Extreme, HP, Juniper, Dell, Avaya, and Polycom. You’ll work closely with sales operations, management, and other internal teams to ensure quality and performance.
Key Responsibilities:
- Perform hardware testing in line with service level agreements (SLAs)
- Verify part numbers and upgrade equipment to current standards.
- Configure and test custom build requests from customers.
- Resolve VDRMAI/DRMAI issues.
- Collaborate on special projects and other duties as assigned.
What You Bring
Education & Experience:
- High School diploma or GED required.
- 1–2 years of related experience or equivalent combination of education and training
Technical Skills:
- Advanced computer proficiency, especially in Office365
- Ability to learn and use proprietary software (WMS, labeling, asset management, test automation)
- Certifications such as A+, Net+, JNCIA, CCNA (Voice/Wireless), CCNP are a plus
Communication & Other Skills:
- Strong written and verbal English communication
- Ability to interpret technical documents and write procedures.
- Adaptability, multitasking, and a team-oriented mindset
Work Schedule
- Hours: Monday – Friday, 8:00 AM to 5:00 PM
- Occasional extended hours during month-end
- Travel: None
Benefits & Perks
- Competitive base salary
- Quarterly and annual performance-based rewards
- Full medical, dental, and vision coverage
- Flexible spending accounts
- Life insurance
- Short- and long-term disability
- 401(k) retirement plan
- Paid time off (PTO)
Pre-Employment Requirements:
All candidates must pass a background check and pre-employment drug screening.
Ready to join a growing company with a bright future?
Apply now and become part of a team that values quality, innovation, and customer satisfaction.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Clearwater, FL 33762 (Preferred)
Work Location: In person