Implementation Consultant

BQE CORE Implementation Consultant

BQE is hiring an Implementation Consultant to implement our new customers. We have a leading platform that helps architecture, engineering, and other professional services firms effectively and efficiently manage their businesses. Ultimately, we succeed because we deliver outsized value to our customers – and you’ll ensure our customers get the maximum value in as short of a time as possible.

Your role will be to own the implementation process end-to-end for your customers. Effectively, once you’re introduced by the sales team, you’re laying out a plan for the customer, configuring their account, training them, and coordinating with other teams like data migration. Once they have successfully used the software to run their firm, you’ll introduce them to the customer success team.

We are looking for a candidate with B2B SaaS experience and a history of educating customers about mission critical software.

If this sounds like a good fit for you, let us know!

About what you’ll be doing

• Conduct Needs Analyis: Assess the skill levels and training needs of users by conducting interviews
• Run Training Sessions: Deliver training programs and workshops to educate users on the features, functionality, and best practices of BQE CORE applications
• Customize to the Customer: Modify training materials and delivery methods to meet the specific requirements and learning styles of different user groups, such as technical or non-technical users
• Provide Onboarding Support: Provide assistance to users during and after training sessions, addressing questions, and offering guidance to ensure effective onboarding
• Coordinate Data / Customization: Bring in support from our data migration and customization teams as needed
• Collect Feedback: Collect feedback from participants to evaluate the effectiveness of training programs and make improvements as necessary. Monitor user progress and identify areas for further skill development
• Stay Updated: Keep up to date with the latest software features, updates, and industry trends to ensure training materials and methodologies reflect the most current information

About you

• Training and Instructional Skills: Demonstrated ability to deliver effective training programs using various instructional techniques and methodologies. Excellent presentation and communication skills
• Technical Proficiency: Proficient computer skills and technical knowledge to troubleshoot software-related issues and provide Onboarding support to users
• Analytical and Problem-Solving Abilities: Ability to analyze users' training needs and adapt training materials accordingly. Strong problem-solving skills to address user inquiries and challenges effectively
• Adaptability and Flexibility: Willingness to learn new software applications and adapt training methods to suit different user groups and learning styles. Ability to quickly grasp and explain technical concepts
• Organizational Skills: Excellent organizational skills to manage training schedules, resources, and documentation effectively. Attention to detail to ensure accuracy and completeness of training materials
• Interpersonal Skills: Ability to establish rapport with users, build positive relationships, and provide a supportive learning environment. Patience, empathy, and a customer-obsessed mindset are crucial
• Expertise in Software Applications: Experience with accounting systems, such as QuickBooks is a nice-to-have
• Bachelor’s Degree: A bachelor’s degree is preferred

About us

We are a very stable, established tech company that provides software that helps Architects, Engineers, and Consultants improve profitability by giving them a streamlined way to run their business.

We were founded in 1995, so we are nearly 30 years old. This makes us ancient in the tech industry. To add some color, at the time of our founding, Facebook was still 9 years away from being founded, Amazon had only been selling books online for about a year, and people used the Yellow Pages to find things because Google did not yet exist.

Despite being an established company, we operate like a start-up. We’re entrepreneurial, nimble, we make decisions quickly so that we can learn and optimize based upon data.

As for our software, our platform is truly best-in-class. We have insane retention rates – our customers rarely leave us and if/when they do, it’s often because they’re going out of business or merging with another company.

Our software is mission-critical to our customers’ ability to do great work. It becomes embedded into everything that they do from managing projects to tracking their time, billing and invoicing their clients, accounting for all of their financials, and yielding real-time, actionable insights into the performance and health of their projects, staff, and firms as a whole. It makes a meaningful difference in the success of our customers’ firms and in their personal lives.

To wrap up: we have the stability of an older company, the speed of a start-up, and make a big impact for our customers, who ultimately design and build the infrastructure in the US and abroad. Sound interesting?