Role description
Technical Account Manager
PingCxCAREERS
Technical Account Manager
Customer Success
Department
Customer Success
Locations
Farmingdale NY, Princeton NJ, or REMOTE
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Table of contents
About Us:
Position overview:
Qualifications:
Key responsibilities:
What We Offer:
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About Us:
Ping Building Systems, Inc. is an emerging technology provider for the Real Estate community. We aim to help buildings automatically run at peak design conditions by implementing the PingCx Lifecycle Commissioning® platform. The commissioning process is crucial for verifying that all building systems are designed, installed, tested, and capable of operating in accordance with the owner’s operational requirements. Our groundbreaking platform, PingCx, will redefine how Building Owners, Service Providers, and Design professionals commission systems throughout the lifecycle of their buildings.
We’re on a mission to make meaningful contributions to building energy efficiency by ensuring systems operate as intended. So far, our technology has been deployed across millions of sq ft across North America, and we plan to grow through multiple channels and markets in 2026 and beyond.
Ping Building Systems, Inc. is a subsidiary of Brandon Systems, Inc.
Position Overview:
The Technical Account Manager (TAM) will work closely with our Contractor and Service Provider clients to ensure they use PingCx effectively within their organizations. This involves proactive engagement with all assigned clients and ensures successful engagement with the PingCx platform to help with Commissioning activities. The TAM will also prepare for and conduct new-user training, project progress meetings, and leadership business reviews with assigned clients to review performance metrics. Lastly, the TAM will serve as the conduit between the client and Product Development teams, reporting bugs, defects, feature requests, and other product concerns from the field.
Key Responsibilities:
- Account management: Build and maintain strong relationships with clients, understand their current workflows, goals, and needs, and help them deploy the PingCx platform within their organizations.
- Client onboarding: Guide new clients through the onboarding process, provide training and support, and ensure a smooth integration into their workflows.
- Product training: Conduct training sessions and webinars to educate client’s customers on the features and benefits of the PingCx platform.
- Technical support: Provide timely and effective solutions to client issues, leveraging your knowledge of our products and working closely with our technical team.
- Client feedback: Gather and analyze Client feedback to identify areas for improvement and work with our product team to enhance our offerings.
- Performance tracking: Monitor client usage and engagement metrics to proactively address any challenges and drive continued success.
- Renewals and upsells: Assist in contract renewals and identify opportunities for upselling additional features or services.
Qualifications:
- Bachelor’s degree in Engineering and/or significant experience in HVAC, Building Automation, Facilities Management, Commissioning, or other related fields.
- 5+ years of experience in a technical, customer success, or account management role, preferably in Building Automation and Controls.
- Strong understanding of HVAC systems and controls.
- Niagara N4 certified and/or other system certifications.
- Excellent communication and interpersonal skills with the ability to build strong client relationships.
- Problem-solving skills with a customer-centric approach.
- Proficiency in CRM software and other relevant tools.
- Ability to work independently and as part of a team in a fast-paced environment.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and innovative work environment.
How to apply:
Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role to Careers@PingCx.com.
Ping Building Systems, Inc. is an Equal Opportunity Employer.
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Are you legally authorized to work in the United States?
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Are you currently the spouse of an Active Duty United States Service Member?
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Will you authorize Ping Building Systems, Inc. to complete background checks which include (and not limited to) Social Security Trace, Motor Vehicle Record Check, Criminal Record Check, and Drug Test when time is appropriate?
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Do you currently work for a client or partner of PingCx?
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