Project Manager: Team Lead

Project Manager: Team Lead

Remote | Americas-friendly | US ET overlap required

Who we are:

At IronPlane & Snowdog, we help ambitious ecommerce brands build, scale, and optimize complex digital commerce experiences. We specialize in Magento / Adobe Commerce delivery, combining strategy, UX, engineering, QA, and long-term client partnerships to deliver measurable business impact. We’re a remote-first international team that values ownership, collaboration, transparency, and operational excellence.

About the Role:

We’re looking for an experienced Lead Project Manager / PM Team Lead to lead a globally distributed team of Project Managers and help drive delivery quality across a portfolio of ecommerce clients.

This is a hands-on leadership role combining:

• people management,
• delivery oversight,
• client escalation management,
• operational process improvement,
• and cross-functional collaboration across Engineering, QA, UX, and Delivery leadership.

You’ll play a key role in helping teams scale, improving operational consistency, and supporting strategic US-based client relationships.

What You’ll Do:

• Lead and support a globally distributed team of Project Managers across North America, LATAM, and Europe
• Partner closely with HR and leadership on hiring, onboarding, coaching, performance feedback, and PM team development
• Drive operational consistency, delivery standards, and PM best practices across multiple client accounts and teams
• Maintain visibility into portfolio health, delivery risks, client sentiment, scope pressure, and overall project performance
• Lead delivery health reviews and support PMs in resolving escalations, delivery blockers, and cross-functional challenges
• Serve as a senior escalation point for strategic US-based client accounts and help maintain strong client relationships during complex delivery situations
• Collaborate closely with Engineering, QA, UX, and Delivery leadership to ensure successful project execution and release readiness
• Support process improvements, workflow optimization, and operational maturity initiatives across the organization
• Contribute to AI-assisted reporting, delivery visibility, and operational tooling improvements
• Participate in strategic project kickoffs, account transitions, and discovery processes for new engagements

What We’re Looking For:

• 7+ years of ecommerce or digital project delivery experience
• Strong people leadership skill
• Experience leading or mentoring Project Managers or delivery teams
• Strong understanding of software development and agile delivery
• Experience working in a digital agency or ecommerce services environment
• Excellent communication and stakeholder management skills
• Strong organizational and leadership abilities
• Experience managing multiple client accounts in a remote environment

Strong Plus:

• Magento / Adobe Commerce experience
• Experience working with US-based clients
• Experience with AI-assisted operational tooling

Tech Stack & Tools:

Jira / Confluence / Slack / Google Workspace / AI-assisted tools

Work Setup:

• Full-time remote independent contractor role (B2B)
• Long-term collaboration with a US-based company
• Compensation paid in USD
• International team across multiple time zones
• Flexible remote work environment
• Consistent overlap with US Eastern afternoon hours required

Why Join Us

• High-impact leadership role with real ownership and visibility
• Opportunity to shape and improve a growing PM organization
• Close-knit international team with flat structure and low bureaucracy
• Remote-first culture built on trust, autonomy, and collaboration
• Opportunity to work on complex ecommerce delivery projects
• Strong focus on professional growth and continuous learning

If this role sounds like something that would be a good fit for you, we’d be happy to see your application!