Role description
Pharma Application Engineer
JuliaHubAbout the company
JuliaHub delivers transformative software products for modeling and simulation, solving the world’s most complex scientific and technical challenges. By pioneering a unique Scientific Machine Learning (SciML) approach and integrating Agentic AI through its flagship Dyad product suite, JuliaHub merges the rigor of traditional science with the speed of machine learning. We aren't just participating in the industry; JuliaHub is defining the future of AI-driven modeling and simulation.Our mission is to provide best-in-class solutions for a global market, capturing significant share across the Aerospace, Automotive, Industrial, Utilities, and Pharma verticals.
Job duties and responsibilities
- Engage with enterprise customers, mainly in pharma vertical, to
- Help sell our JuliaHub platform; this entails demos, understanding their pain points, requirements and positioning our product strengths
- Ensure customer success for deployed products through training, support, and building relationships for customer confidence and satisfaction
- Work closely with operations and compliance teams to ensure that regulatory and security requirements are addressed
- Capture key technical requirements from customers for product roadmap directions as appropriate
- Work cross-functionally with product management, customer operations, product engineering, and company leadership to ensure the key technical requirements of enterprise customers are met
- Ensure key enterprise customers are able to overcome technical barriers while implementing JuliaHub in production
- Help design and build compelling demonstrations and workflows
Education, Expertise and Experience Required
- A bachelor's or master's degree or equivalent in science, engineering, or related technical disciplines
- 5+ years professional experience in working in customer success, sales engineering, application engineering or similar technical customer-facing roles
- Expertise to learn and handle all aspects of a cloud-based technical computing environment
- Understanding of how platform products and cloud products work
- Experience in pharmacometrics, clinical pharmacology and/or related fields
- Outstanding communication and presentation skills