Join Table Needs as a Bilingual Client Success Rep and become the lifeline for restaurants across the country. Work from home on a schedule that fits your life, earn guaranteed pay for being available, and help keep small businesses running smoothly — all while being part of a fun, values-driven team.
We provide 24/7 support to independent restaurants. When a payment issue arises after hours, we’re the team they can count on. Every call you take directly supports small business owners and their customers.
This role is perfect for a parent, student, or someone with a day job who wants reliable supplemental income with genuine flexibility.
What You’ll Do
- Be available during scheduled on-call blocks (evenings and/or weekends)
- Answer inbound support calls and texts in English and Spanish
- Troubleshoot point-of-sale and payment issues remotely
- Escalate unresolved issues to Tier 2 support (you’re not the last line of defense)
- Log all interactions accurately in our CRM
What We’re Looking For
- Fluent in English and Spanish (written and spoken)
- Reliable computer and internet connection
- Comfortable troubleshooting technology remotely
- Calm, professional, and reassuring under pressure
- Good judgment — knows when to resolve vs. escalate
- High school diploma or equivalent
Schedule (On-Call Blocks)
- Evenings: 5:00pm – 10:00pm (weeknights)
- Overnight: 10:00pm – 9:00am (calls are rare; mostly standby)
- Weekends: Saturday and/or Sunday, 7:00am – 5:00pm
Blocks are assigned based on your availability — we work around your schedule.
Compensation
- Flat-rate pay for on-call availability:
- Evening block (5–10pm): $15
- Overnight block (10pm–9am): $25
- Weekend day block (7am–5pm): $25
- Active call/text pay:
- $19/hour for time spent handling calls or texts
- Paid for actual time worked (average call ~5 minutes)
- Short calls are fully compensated — no incentive to extend calls
Example earnings:
- Two weekend blocks per week = $50 guaranteed
- Plus 5–10 minutes of active calls → ~$1.50–$3 extra per call
- Overnight block = $25 guaranteed, plus any active call pay
You’re paid for being available and for helping customers when they need you. Even if no calls come in during a block, you still earn the flat-rate stipend.Who We Are
We’re a small, close-knit team that takes care of each other and the restaurants we support. We work hard, laugh hard, and live by our values:
- Be Salty – honest and straightforward
- Serve it Up – put others first
- Be Hungry – stay driven and curious
- Simmer Down – stay calm under pressure
- Crack the Egg – grow through challenges
When a restaurant owner needs help, we show up — and we have fun doing it.
Pay: From $19.00 per hour
Benefits:
Application Question(s):
- Do you have a reliable computer and high-speed internet at home for remote work?
- Are you comfortable troubleshooting technology issues remotely?
- This role requires logging calls accurately and escalating unresolved issues. Are you comfortable following structured processes like this?
- Why are you interested in supporting restaurants as a Bilingual Client Success Rep?
Language:
- English and Spanish (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: Remote