Customer Support Specialist

ustomer Support Specialist

Hybrid – Boston, MA

We’re a quickly growing SaaS company supporting automotive dealerships across the country, and we’re looking for a Customer Support Specialist who’s sharp, curious, and ready to jump into a fast-paced environment.

This isn’t a scripted support role - you’ll be reviewing data, solving real client issues, and working closely with internal teams to make things right.

Key Responsibilities:

• Manage and respond to client support tickets
• Investigate discrepancies across feeds, dashboards, and websites
• Troubleshoot issues and identify root causes - not just quick fixes
• Escalate bugs and technical issues with clear documentation
• Partner with Dev, Sales, and Account Management teams to resolve issues
• Keep clients informed with timely, professional communication
• Maintain accurate records of client interactions and resolutions

Requirements:

• 2–3 years of professional experience (support, ops, or detail-heavy roles)
• Strong written communication skills
• Highly organized and able to manage multiple priorities
• Comfortable working in Excel/Google Sheets (data comparisons, etc.)
• Problem-solver mindset with strong attention to detail
• Quick learner with interest in SaaS/tech

What We Offer

• Competitive salary ($70,000 - $90,000) and health benefits
• Unlimited PTO & company holidays
• Clear paths for growth and upward mobility
• Exposure to leadership and cross-functional teams
• A collaborative, supportive, and fast-moving team environment