Client Delivery Specialist

About HiPER Solutions

HiPER Solutions is an advisory firm that enables HiPER Leaders (high-impact performers) to drive meaningful, positive change within their organizations. Our clients are mission-driven leaders in California State Government who sponsor change initiatives (think ERPs, data migrations, or leadership transitions). Our product, The HiPER Playbook, is a proprietary process that allows us to gather data from different information streams and serve it back to clients as insights and data points that inform decision-making.

Position Overview

As a full-time Client Delivery Specialist at HiPER Solutions, you’ll play a lead role in ensuring an exceptional client experience while delivering our product, The HiPER Playbook. Working closely with the Client Delivery Team, you’ll help lead client interactions and strategic relationship management with stakeholders and team members. You will also have the opportunity to mentor and manage entry-level colleagues in Client Delivery. This is a growth-oriented role that offers leadership in client-facing experiences and opportunities to develop account ownership over time.

Key Responsibilities:

Client Success

• Own relationships with team members and stakeholders. Build strong rapport throughout organizations.
• Lead client interactions and meetings, including delivering reports and insights from The HiPER Playbook.
• Translate data into clear business implications and inspire clients to action insights, resulting in successful outcomes.
• Own client communication in relation to product deliverables and data-informed insights.
• Provide data and insights from client interactions to inform client journey maps and overall client success, in partnership with Account Owner.

Lead Generation

• Identify additional opportunities for renewal and expansion within current accounts.

Learning & Development

• Train Associates to identify opportunities to apply The HiPER Playbook.
• Up-skill Associates and assist with ongoing training.

Who You Are

You are a naturally curious, owner-minded problem solver who thrives in complex, fast-moving environments. You have a strong ability to break down ambiguous challenges, identify root causes, and translate insights into clear, strategic action. You read people and situations effectively, building trust and influencing stakeholders through thoughtful communication and sound judgment. You learn quickly, adapt with ease, and apply new knowledge to drive meaningful outcomes. You hold yourself to high standards, take accountability for results, and consistently look for ways to improve. You are resilient in the face of setbacks, maintaining a learning mindset and pushing forward with tenacity. Above all, you take initiative stepping in, taking action, and creating clarity even when direction is not fully defined.

Preferred Qualifications

• 2–5 years in a client-facing role or similar.
• 1–2 years of management or mentoring experience.

While HiPER Solutions is a remote company, this role requires travel to Sacramento approximately once per month.