Role description
Level 2 - Advanced IT Technician / Network Engineer
AOP, Inc.Company Description
AOP, Inc. is a trusted technology provider on the Gulf Coast with over 30 years of experience delivering innovative solutions to businesses and residences. Headquartered in Lake Charles, Louisiana, AOP offers high-speed Fiber Internet, comprehensive Managed IT Services, scalable Cloud Solutions, and advanced Office Equipment. With a robust network infrastructure, state-of-the-art technology, and a commitment to client success, AOP empowers customers by enhancing efficiency and maximizing connectivity. Serving a diverse range of clients, including small businesses, large enterprises, and government entities, AOP is dedicated to being a reliable technology partner for growth and innovation.
Role Description
This is a full-time, on-site position located in Lake Charles, LA, for a Level 2 - Advanced IT Technician/Engineer. In this role, the candidate will be responsible for maintaining, troubleshooting, and repairing IT systems, networks, and devices to ensure reliable operations. This includes deploying hardware, managing system upgrades, resolving advanced technical issues, and implementing security measures. Collaboration with team members, customers, and other departments will be critical for delivering technical support, maintaining documentation, and ensuring compliance with industry best practices.
Qualifications
- Strong knowledge of IT support and troubleshooting, including diagnostics, repair, and proactive issue resolution.
- Experience in maintaining and managing systems, network administration, and ensuring system security and functionality.
- Familiarity with cloud services, data backups, and disaster recovery solutions.
- Proficiency in installing and configuring hardware like workstations, routers, switches, and other office IT equipment.
- Experience with Active Directory, domain management, and IT infrastructure planning.
- Ability to collaborate effectively with customers and team members to deliver superior technical support and solutions.
- Strong attention to detail with excellent documentation and organizational skills.
- Relevant certifications such as CompTIA Network+, Security+, or Microsoft certifications are a plus.
- Ability to stay current on industry trends and emerging technologies.