Manager, Mobile Communications

Manager, Mobile Communications – McLeod Software

McLeod Software is seeking a
Manager of Mobile Communications
to lead our Integration Services Mobile Communications team. This role oversees daily operations, team development, and the coordination and support of mobile communications solutions and third-party integrations.

Responsibilities

• Lead, coach, and develop the Mobile Communications team
• Oversee daily operations, scheduling, and resource allocation to ensure efficient workloads and timely customer support.
• Coordinate mobile communications solutions, ELD technologies, and third-party software integrations.
• Develop and maintain relationships with mobile communications vendors, certified vendor partners, customers, and internal teams.
• Serve as an escalation point for technical issues, integration challenges ensuring timely resolution.
• Establish and maintain documented processes and procedures to ensure consistent service and operational efficiency.
• Identify training needs and support the ongoing technical and professional development of team members.
• Promote continuous improvement through problem resolution, process reviews, and effective communication.
• Travel up to 15%.

Education & Experience

• Experience in software, customer service, call center, transportation, or another performance-based industries
• Previous experience as a Team Lead, Supervisor, or Manager with demonstrated success leading and developing employees.
• Experience with mobile communications integrations required.
• Experience working with mobile technology vendors, ELD providers, or managing integration partnerships preferred.
• Working knowledge of transportation and logistics software preferred.
• Advanced knowledge of Microsoft Office Suite required.

Skills & Competencies

• Strong leadership, coaching, and team development skills.
• Knowledge of mobile communications, ELD technology, and third-party integrations.
• Excellent organizational and problem-solving skills with the ability to manage competing priorities.
• Strong written and verbal communication skills, including the ability to explain technical information to varied audiences.
• Ability to build effective relationships across all levels of an organization.
• Ability to remain calm, professional, and approachable when managing challenging situations.