Role description
Operations Support Representative
HighwayFLSA Status: Non-exempt
Location: Dallas, TX (This is an onsite position)
Reports to: Operations Manager
Status: Full-Time
Work schedule: Monday - Friday 8:30 am - 5:30 pm. This role does require some "on call" after hours, weekend, and holiday work.
Your role:
- Assist with customer support, including handling incoming support emails and phone calls
- Represent Highway well when communicating externally
- Demonstrate proactive, positive and diligent attitude to stay abreast in a fast-paced environment
- Demonstrate responsiveness in responding to internal and external communication
- Demonstrate responsibility and organizational skills by managing tasks effectively
- Work cohesively with other members of the Highway Team
Qualifications: Operations Support Representative
- Excellent communication skills
- Fluent in English, Bilingual in Spanish or Punjabi preferred
- Thrives in a fast paced and urgent environment
- Highly organized with a proven track record of managing multiple priorities within deadline driven atmosphere
- Previous customer support experience is preferred but not required
Key Work Objectives:
1. Management of customer inquiries
2. Timely response of escalations