Strategic Accounts Associate

Strategic Accounts Associate

Bioz | Remote | Full-time

Reports directly to the President & Chief Revenue Officer

Bioz helps suppliers of scientific research products turn published research into evidence that supports product discovery, customer engagement, and sales. We work with companies across the scientific research industry, helping them communicate the value of their products through scientific citations and digital solutions.

About the role

We are seeking a thoughtful, articulate, and highly dependable Strategic Accounts Associate to work directly with Bioz’s President & Chief Revenue Officer on some of our largest and most important customer and prospect relationships.

You will join sales, renewal, and expansion conversations; understand each account’s priorities; develop tailored follow-up communications; and take ownership of the coordination that keeps opportunities moving forward.

This is an opportunity for an early-career professional to contribute directly to strategic customer relationships while learning from an experienced commercial leader.

What you’ll do

• Prepare for customer and prospect meetings by reviewing account history, prior communications, stakeholder roles, and outstanding action items.
• Join the CRO on sales, renewal, and expansion calls, capturing business priorities, questions, concerns, commitments, and next steps.
• Draft thoughtful, personalized follow-up emails that connect Bioz’s value to the customer’s specific goals and reflect the CRO’s communication style.
• Own ongoing follow-up and routine customer correspondence, using sound judgment about when to act independently and when to involve the CRO.
• Coordinate follow-up meetings, materials, and internal responses so customers receive timely, complete information.
• Maintain accurate account and opportunity information in HubSpot, including relevant context, commitments, and next actions.
• Work with internal teams to resolve open questions and keep customer requests moving.
• Contribute to customer conversations as your knowledge grows, including clarifying next steps and addressing questions within your area of responsibility.
• Anticipate what the CRO and customer will need next, and take initiative to prepare it.

What you’ll bring

• Approximately 1–3 years of relevant experience in account management, customer success, client services, sales, consulting, or a related customer-facing role.
• Exceptional business writing skills, including the ability to create concise, accurate, and persuasive emails.
• Strong listening and analytical skills: you can distinguish the central business issue from background information.
• Sound judgment and professionalism when communicating with senior customer stakeholders.
• A warm, confident communication style and an ability to build positive working relationships.
• Strong ownership and follow-through, with the ability to manage multiple priorities without repeated reminders.
• Intellectual curiosity and the ability to learn new products, business models, and scientific concepts.
• Receptiveness to feedback and the ability to apply it consistently.
• Comfort working independently in a fully remote team.

Experience with B2B technology, scientific products, or life sciences is helpful but not required. Familiarity with HubSpot or another CRM is a plus.

What success looks like

• Customer follow-up communication is accurate and relevant.
• Customer priorities and agreed next steps are clearly understood and consistently acted upon.
• Customers experience responsive, professional communication throughout the relationship.
• Account information is current, and outstanding commitments are followed through to completion.
• The CRO can devote more time to customer strategy and commercial conversations because preparation, communication, and coordination are handled reliably.

Why join Bioz

You will work directly with our President & CRO, gain exposure to strategic sales and customer relationships, and make a visible contribution to the company. As your expertise develops, you will have opportunities to take on greater responsibility in customer communication and account management.