Assistant Vice President, Digital Strategy

Company

Federal Reserve Bank of Cleveland

The Federal Reserve Bank of Cleveland’s mission is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems while representing the Fourth District perspectives.

As part of the nation’s central bank, we are a team of mission-driven professionals who are committed to serving with excellence. Our core values are: Build Trust Every Day, Own Our Actions, Collaborate with Intention, and Be Open to Change.

For twenty-seven years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland Fed

The Assistant Vice President, Digital Strategy, will lead a team of digital experts, responsible for designing and implementing a cohesive digital strategy that advances external communications goals for the Bank. This role is responsible for crafting the vision for digital asset growth, managing execution, and ensuring alignment across the organization. The AVP will translate communications and user needs into clear requirements, prioritize the team’s work, negotiate timelines and resources with technology partners, and make sure releases meet Bank standards, while ensuring an agile and accountable mindset for their team. 

Key Responsibilities

• Define and lead an enterprise-wide digital strategy grounded in the Cleveland Fed’s external communications priorities. 

• Create unified standards for digital content, user experience, web governance, and digital brand presence. 

• Lead a multi-disciplinary Digital Strategy team composed of web strategists, UX researchers, digital content specialists, and digital product owners. 

• Oversee teams doing UX research, design, and digital experience strategy across public-facing sites and tools. 

• Ensure all digital experiences are user-centered, data-informed, and accessible. 

• Lead enterprise web strategy including information architecture, navigation coherence, and content lifecycle management. 

• Partner closely with colleagues within external communications, as well as external engagement, research, IT, and executive office to ensure all digital assets present a consistent voice. 

• Align Digital Strategy team with external communication priorities and goals to ensure consistency and strategic amplification of key messages. 

• Oversee digital platforms critical to institutional engagement (web CMS, analytics tools, etc.) working within CIO delivery model. 

• Lead digital and web projects through technical teams outside of one’s direct reporting line, including partnering on requirements, prioritization, and release planning.  

• Use analytics and UX metrics to drive continuous improvement and track impact. 

• Establish digital governance processes to align work across teams. 

• Build digital capabilities aligned with future needs: automation, accessibility, and modern UX patterns. 

Qualifications

• Deep expertise in digital strategy, UX leadership, web ecosystem management, and digital communications. 

• Proven ability to lead digital teams. 

• Strong judgment, prioritization skills, and ability to synthesize insights. 

• Demonstrated experience managing enterprise digital transformation or digital governance at scale. 

• Familiarity with Federal Reserve communications is preferred. 

Education and Experience

• Bachelor's degree
• 7+ years of related work experience (experience requirement may vary based on business need)

The expected starting salary range for the Assistant Vice President is between​ $191,400 and $239,300 annually. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and market data.

The Cleveland Fed offers benefits to support overall health and financial security. Learn more about our benefits here: https://www.clevelandfed.org/careers

Physical Demands and General Working Conditions

This is not necessarily an exhaustive list of all responsibilities, duties, standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time. 

Reasonable Accommodation Statement - The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to clev.4d.benefits.specialist@clev.frb.org.

Bank’s Ethics Rules and Drug Testing:

As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions.  If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.

In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.  

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Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Executive Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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