Senior Operations Specialist

Senior Operations Specialist

Fixefy is seeking a Senior Customer Operations Specialist to join our winning team.

About Fixefy

Here at Fixefy, you will be joining a best-in-class team on a quest to empower supply chain teams with end-to-end cost visibility.

Fixefy.ai is an AI-powered platform designed to automate supply chain cost management, invoice reconciliation, and financial auditing. It specialises in analyzing complex logistics, warehousing, and transportation data to eliminate manual review processes, identify overcharges, and improve bottom-line profitability

Fixefy's supply chain profitability platform supercharges companies that rely on outsourced logistics and transportation services by unlocking a new dimension of savings and insights from enterprises' existing data. The platform mines, analyzes, validates, and reconciles data scattered across supplier invoices and different systems, hidden in free text communications, and locked in the minds of the enterprise's most experienced people. It empowers companies to harness data to bring clarity and order back to supply chain expenditure.

Founded by a team of supply chain and technology experts, we continue to make vital strategic additions to our team to expand our product offerings and enter new verticals.

Come join our team!

About you

Suppose you are a firm believer in a culture of trust, support, loyalty, respect, open feedback, hard work, and enjoying the journey. In that case, you will be a great addition to our team. For this role, we are also looking for the following qualities:

• Outstanding analytical Abilities, including experience with spreadsheets
• Two years of experience identifying, analyzing, and interpreting trends or patterns in complex data sets
• Two years of experience in supply chain or logistics-related functions
• Good interpersonal and communication skills
• Problem-solving ability
• Self-motivation and initiative
• Fluent English language skills – written and verbal – are a must
• Query languages - a must
• Experience working with Databases - a must
• Experience with Python or Javascript - an advantage

About the position

This is a key position in our company, creating tremendous value for our customers and internal stakeholders.

This position requires an on-hand approach; the candidate should be tech-savvy with a supply chain background and have excellent analytical and spreadsheet skills.

• Supporting Sales Activities:

  Manage the full cycle of proof-of-concept (POC) projects, including data gathering, initial analysis, implementation, and results validation.

• Customer Onboarding:

  Lead the end-to-end onboarding process for new customers, ensuring smooth data integration, initial analysis, implementation, and outcome validation.

• Customer Success Management:

  Act as the primary point of contact for customers, ensuring a seamless experience, addressing inquiries, and driving long-term satisfaction and success.

• Continuous Improvement:

  Analyze ongoing customer results and trends, identifying optimization opportunities and providing additional solutions to enhance customer outcomes.

• Collaboration with Product & Development Teams:

  Work closely with product and development teams, contributing business-driven product requirements and defining new functionality to improve customer solutions.

Ready to Join the Fixefy Revolution?

If you're passionate about supply chains, crunching numbers and ready to make a difference, we want to hear from you! Apply now, and let's build something amazing together.

Fixefy is proud to be an equal opportunity employer. We hire talented individuals regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.