Business Operations Lead (Remote)

This is a hybrid role that combines RevOps with Customer Success and general Business Operations functions.

$40,000 to $60,000 + Performance Bonus

MasterFFL is growing.

We build software that simplifies and secures firearm transactions by connecting customers with licensed FFL dealers across the United States. We operate in a regulated industry where operational excellence directly impacts revenue, compliance, and customer experience.

We are hiring a Business Operations Leads to work directly with the Founder and CEO. This is a leadership track role.

You will operate as an extension of leadership, helping turn strategy into execution across revenue operations, dealer onboarding, customer experience, and compliance systems.

If you want to learn how a SaaS company actually runs from the inside, this is that opportunity.

What You Will Work On:

• Revenue and subscription operations support

• Dealer onboarding and transfer workflow improvement

• Customer experience process design

• KPI tracking and reporting

• Process documentation including flowcharts

• Cross functional coordination

• SOC 2 and compliance support

Who This Role Is For:

• 2 to 5 years experience in operations, consulting, analytics, or similar

• High ownership mentality

• Comfortable operating in ambiguity

• Strong systems thinker

• Strong written communicator

• Technically fluent and quick to learn tools

• Able to work EST hours with an early start

Nice to Have:

• SaaS experience

• Subscription or usage based billing exposure

• Familiarity with Stripe, HubSpot, Intercom, AWS

• Experience in regulated environments

Compensation:

$40,000 to $60,000 base

Performance bonus opportunity

Clear path to promotion into Director of Business Operations

High performers can accelerate into expanded scope and leadership responsibilities based on measurable impact.

Hiring Process Includes a Structured Case (to weed out people that do not read the full description):

“The Founder says, ‘Dealer onboarding feels messy and inconsistent. Fix it.’ There is no further guidance.”

We care about how you think and structure problem, so: In 1 to 2 pages, please answer:

1. How would you define the problem?
2. How would you gather information?
3. What would your first three concrete actions be?
4. How would you measure improvement?

Important: email your Case Study directly to me at jeff.bridges at masterFFL.com

Who Will Struggle:

• Candidates expecting executive authority immediately

• Passive operators - curiosity is KEY

• People who require perfectly defined roles before acting

• Those uncomfortable with accountability

If you want proximity to leadership, real ownership, and a clear path to grow into Director level responsibility, apply.