IT Field Technician I

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician I to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for over a decade. This is a testament to the great team and culture we have here at iT1!

The IT Field Technician is responsible for supporting new retail store openings and multi-site technology infrastructure deployments. This role performs hands-on installation of low-voltage structured cabling, network cabinets, patch panels, premade fiber connections, and physical network equipment. 

Key responsibilities include interpreting construction drawings, identifying cable and equipment locations, pulling and terminating cables, building network cabinets, and testing, labeling, and certifying installations. 

Work is performed at retail, restaurant, commercial, and other client locations, with an emphasis on quality workmanship, attention to detail, and completing installations accurately and on schedule. 

Requirements

ESSENTIAL FUNCTIONS:

• Install low-voltage structured cabling in new and existing retail and commercial environments. 
• Read and interpret construction blueprints, floor plans, low-voltage drawings, and wiring diagrams. 
• Identify cable drop locations, pathways, network equipment placement, and installation requirements from construction documentation. 
• Run, route, and fish copper and premade fiber cables through walls, ceilings, conduit, and cable pathways using appropriate installation practices. 
• Terminate copper cabling, install keystone jacks, and complete patch panel connections. 
• Build and organize network cabinets and racks from the ground up, including patch panels, cable management, and equipment installation. 
• Install and physically deploy network switches, wireless access points, routers, and other IT hardware according to project specifications. 
• Dress, label, test, and certify cabling according to project standards and manufacturer requirements. 
• Install and connect premade fiber cables; fiber splicing is not required. 
• Troubleshoot cabling, connectivity, and physical installation issues. 
• Maintain accurate cable labels, test results, installation documentation, and completion records. 
• Coordinate with project managers, general contractors, electricians, and other field teams to meet store-opening deadlines. 
• Follow applicable safety requirements, site procedures, and installation standards. 
• Travel up 75% to assigned client locations, sometimes on short notice, and support multiple deployments as needed. 

JOB QUALIFICATION REQUIREMENTS:

• A minimum of 3+ years IT experience in a relevant position.  
• High level of detail in work performed with a focus on pride in your work. 
• Demonstrated hands-on experience with low-voltage cabling, structured cabling, or physical network infrastructure installation. 
• Experience installing IT infrastructure in retail, commercial, restaurant, or data center environments. 
• Ability to independently interpret construction drawings, wiring diagrams, and installation plans. 
• Experience pulling, routing, terminating, labeling, and testing copper cabling. 
• Experience assembling network cabinets or racks, including patch panels, keystone jacks, and cable management. 
• Familiarity with premade fiber cable installation and handling. 
• Experience using cable testers, termination tools, and standard low-voltage installation equipment. 
• Ability to troubleshoot installation issues and complete work to documented specifications. 
• Strong organizational skills and attention to installation quality. 
• Ability to work independently in active construction environments while coordinating with other trades. 
• Ability to travel and accommodate project-driven schedules. 

PREFERRED QUALIFICATIONS:

• Experience supporting new store openings, restaurant technology rollouts, or multi-site retail deployments. 
• Experience with CAT6/CAT6A cabling, RJ45 terminations, patch panels, and fiber patching. 
• Familiarity with Fluke or comparable cable certification equipment. 
• Experience installing wireless access points, network switches, firewalls, and other physical network components. 
• Knowledge of TIA/EIA structured cabling standards and industry installation practices. 
• BICSI training or certification, such as Installer or Technician. 
• OSHA 10 or comparable construction-site safety training. 
• Experience working from site surveys, as-built drawings, and installation checklists. 

PHYSICAL DEMANDS MAY INCLUDE:

• Ability to work at active construction and retail installation sites. 
• Ability to use ladders, hand tools, power tools, and cable installation equipment safely. 
• Ability to lift and move equipment weighing up to 50 pounds, with or without reasonable accommodation. 
• Ability to stand, walk, bend, kneel, reach, and work above shoulder height as required for installations. 
• Availability for travel and occasional evening or weekend work based on deployment schedules. 
• Travel up to 75% 

Benefits

• Insurance: Health Insurance, Vision, Dental, and Life Insurance
• Leave and Holidays: Paid Vacation, Paid Holidays
• Retirement: 401K Plan with company match (eligible after 1 year of employment)

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.