Software Technical Support Specialist (L1)

Looking to launch or grow a career in software support?
 Join a stable, fully remote SaaS company where you can build technical skills, help customers solve real problems, and grow over time.  

This could be a great fit if you’re early in your career, changing careers, or bringing transferable skills from customer service, operations, education, or another problem-solving role.  

Prior technical support experience is helpful, but not required. We’re open to training someone with strong communication skills, resourcefulness, and sound problem-solving ability.  

Why candidates are drawn to this role

• 100% remote — permanently.
   No commute, no office requirement, no routine work travel.
• Remote work has real value.
   Many employees experience financial and lifestyle benefits through reduced commuting costs, more personal time, flexibility for life logistics, and lower day-to-day expenses.
• Strong foundation for growth.
   Build experience in SaaS support, troubleshooting, and customer communication. Potential pathways into advanced support, product, or technical roles over time.
• Supportive team environment.
   Clear processes, realistic expectations, and colleagues who want to help you succeed.
• Stable company.
   Established product, long-standing customers, and collaborative culture.

What you’ll do

• Respond to customer support questions by email and phone
• Troubleshoot common software and configuration issues
• Track and manage cases in FreshDesk and Microsoft CRM
• Document issues clearly and escalate when needed
• Help customers understand product features and best practices
• Collaborate with Support, Product, and Sales teammates

You may be a fit if you have:

• 0–3 years in customer support, help desk, or technical support 
  (helpful, but not required)
• Strong written communication and attention to detail
• Curiosity and sound problem-solving instincts
• Comfort learning software systems and troubleshooting issues
• Ability to work independently in a remote environment
• Reliable internet and a professional home workspace

Nice to have (not required):

• SaaS support experience
• Familiarity with ticketing systems or CRMs
• Interest in growing toward technical or product-facing roles

Compensation & Total Rewards

Pay is $17/hour
, plus paid training and mentorship in a fully remote work environment.  

Remote work has real value: no commute, more personal time, greater flexibility, and lower day-to-day expenses.  

This is a strong opportunity to build technical skills and grow in SaaS support.