Solutions Manager

Mirata is building the most powerful Digital Forms platform on the planet. Our customers rely on our product to manage safety, productivity, quality, and maintenance every day on the factory floor, in the field, and in the office. Delivering for our customers requires a talented, responsive team that proactively guides our customers to success as we grow and expand our product offerings. We’re seeking a highly motivated and client-focused Manager to lead customer relationships, oversee project delivery, and drive long-term client success.

What You’ll Do

The Solution Delivery Manager will serve as the primary liaison between clients, managing a team of solutions consultants ensuring software projects are delivered on time, within scope, and aligned with business objectives

Responsibilities:

• Become knowledgeable in the Mirata Digital Forms platform, maintaining proficiency and understanding key customer use cases
• Build and maintain strong relationships with customers
• Serve as the primary point of contact throughout the lifecycle of an implementation project
• Coordinate with the product management team to drive a product roadmap that improves the customer experience
• Drive adoption of the platform, identifying new use cases for expansion within a customer
• Assist with creating content for customers and partners to help them use Mirata. This will include samples, videos, training materials, reference materials and the like for individual customers and for the overall knowledge base
• Help define the customer engagement strategy and manage subsequent implementation of a customer portal for Mirata customers
• Assist with helping answer questions from customers and partners on the use of Mirata features
• Provide support as needed during the sales cycle, assisting with high-level solution architecture and solution vision for customer’s use and deployment of the Mirata platform

Qualifications:

• Bachelor’s degree in Information Technology, Engineering, Business, or a related field
• 3–7 years of experience in account management, customer success, or consulting
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies
• Excellent verbal, written, and presentation communication skills
• Proven ability to manage multiple projects and priorities simultaneously
• Experience working with cross-functional technical teams
• Strong organizational, analytical, and problem-solving skills
• Experience with utility, manufacturing, or oil & gas customers is preferred

What We Offer

• Competitive salary and performance incentives
• Flexible work environment
• Opportunity to work with innovative software solutions and diverse clients
• Career growth and leadership opportunities
• Collaborative and entrepreneurial company culture