Technician, Network Operations Center - Tier 1 -3

Description:

Headquartered in Silicon Valley, WiLine is a pre-IPO technology company that operates the fastest-growing IP network currently offering service in 35 states with plans to expand nationally. Our privately built network offers a full suite of enterprise-class communication and related managed services, including fully scalable internet access up to 10 Gbps, UCaaS, SD-WAN, Managed Wi-Fi, and Cyber Security solutions. Our value-based pricing offers more services at less cost, and our speed to install is unmatched in the industry!

We're growing and developing cutting-edge technology so we need more talented individuals to join our team. The ideal individual should be goal orientated and comfortable working within a highly pressured and fast-paced environment with the ambition of growing into an Account Executive role. They should possess excellent communication skills (telephone, online presentations, and face-to-face). Above all, this person should be hardworking and passionate about success.

Job Description:

• A Network Operations Center (NOC) Engineer is responsible for working on a shift of 4-5 Techs/Engineers at a time, minimizing system downtime, performing real-time network surveillance, notifying customers of scheduled and unscheduled outages, and more.
• The Network Operations Center (NOC) serves as the first point of contact for the customer on all system and network-related issues.
• Since the Network Operations Center is a 24X7 operation, these positions require shift work. This may require weekends.
• Ensure customers are updated in a timely manner.
• Perform basic troubleshooting.
• Problem reporting and resolution.
• Follow predefined escalation processes.
• Progress customer issues/customer advocate.
• Perform daily routine checks on the system.
• Additional duties as assigned by the NOC Manager and Director.

Ideal Candidate:

Someone that is passionate and relentless when it comes to resolving customer issues with the career aspiration of growing into a network engineer. The ideal candidate must be self-driven in learning new topics and can pick up new technology independently but has a team mindset always looking out for the team's best interest. It is expected that each candidate will excel to the next tier within the first 2 years of employment. Please do not apply if all of the above statements do not apply to you!

Requirements:

• 1 year+ in a customer support environment
• 1 year+ working with a ticketing system
• CCNA or Comptia Network+
• proven track record of customer satisfaction
• strong professional written/oral communications
• proven mastery of basic networking/troubleshooting concepts without the need of studying
• positive/flexible / no quit attitude

Additional Considerations (not required)

• VOIP troubleshooting
• RF setup/troubleshooting
• LINUX administrator

Employee Benefits: WiLine Networks proudly offers its employees a wide range of benefits. From great health insurance to paid time off, we strive to ensure WiLine's employees get the life security and peace of mind they deserve.

• Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• Paid Time Off
• Flexible Spending Account
• 401(K)
• Employee Referral Bonus
• Employee Discount Program