Customer Support Representative

Customer Support Representative

Location
: Brooklyn, NY (fully on-site, 5 days per week)

Company:
ManageGo

Industry:
Property Management Technology (SaaS)

About ManageGo

ManageGo is a rapidly growing SaaS company transforming the property management industry through innovative, easy-to-use technology. As we scale, we’re building a high-performing Customer Support team made up of dedicated professionals who are passionate about helping clients succeed and thrive in a fast-paced, customer-focused environment.

Role Overview

We’re looking for Customer Support Representatives to join our growing team. In this role, you’ll gain deep knowledge of our complex software platform and deliver first-class support to our clients.

You’ll use your understanding of the system and strong problem-solving skills to troubleshoot user issues, provide guidance on best practices, and support customers via helpdesk tickets and phone. From time to time, the role may also include participation in internal company projects.

No prior experience with our platform is required — we provide full in-house training.

What We’re Looking For

• Strong problem-solving skills
• Ability to quickly learn and understand new technologies, particularly software systems
• Excellent written and verbal communication skills
• A positive, calm, and professional attitude, with the ability to handle challenging client interactions in a de-escalating manner
• Strong work ethic and a high sense of ownership and accountability
• Reliability and trustworthiness
• Proficiency in Excel (optional)
• Scripting experience (optional)
• Strong motivation to join a growing company at a critical stage and actively contribute to its success

Why ManageGo

• A rapidly scaling company with strong market momentum
• Innovative, cutting-edge technology in the property management space
• Clear opportunities for career growth and advancement

Compensation & Benefits

• This position offers a starting salary of $45K–$50K
• Meaningful KPI-based bonus tied to clear and achievable goals
• Comprehensive health insurance (including vision and dental coverage)
• Competitive 401(k) plan with employer matching
• Generous time off, including multiple company-wide holidays when the office is closed
• On-site gym at the office