IT Specialist

SkyViewTek is an expanding IT consulting company supporting small to mid-sized businesses throughout the Greater Philadelphia and tri-state area. We’re looking for a Level 2 IT Specialist who is comfortable in a client-facing role and confident in hands-on technical work. In this position, you’ll partner directly with business clients to implement hardware, resolve technical issues, enhance cybersecurity, and keep their systems operating at peak performance.

This is a full-time, Monday–Friday (40 hours/week) hybrid position providing on-site and remote IT support to business clients. This role requires occasional local travel to client sites and to our Malvern, PA office.

Compensation & Benefits:

• Salary: $55,000–$60,000
• Paid Time Off
• Matching IRA contribution
• Health Insurance
• Mileage Reimbursement

Compensation:

$55,000 - $60,000

Responsibilities:

• Respond to IT support tickets and provide timely solutions
• Deliver both face-to-face and remote technical support
• Install, configure, maintain, and troubleshoot computer systems and software
• Deploy and configure Windows 11 laptops/desktops and Microsoft 365 applications
• Set up new user accounts, reset passwords, and manage permissions
• Manage and monitor tickets through ConnectWise and related dashboards
• Track and document daily time and client work accurately
• Support and maintain cybersecurity tools and solutions
• Implement and maintain proper data security measures
• Document technical processes and recommend system improvements
• Take the initiative to learn new tools and support additional technical projects

Qualifications:

Technical Qualifications

• Network architecture knowledge (TCP/IP, DHCP, DNS)
• Server hardware & virtualization experience (HP, Dell, Hyper-V)
• Active Directory, Azure, and Domain Controller management
• Microsoft Entra ID (Azure AD): users, groups, roles, conditional access, authentication policies
• Integration of Entra ID with Microsoft 365, SharePoint, Teams, Intune, and third-party applications
• OneDrive & SharePoint administration
• SonicWall firewall configuration
• Wireless Access Point (WAP) management
• Backup technologies

Preferred Experience:

• Microsoft Intune, AutoPilot, and Entra deployment & troubleshooting
• ConnectWise or other ticketing systems
• Remote support tools such as ScreenConnect or QuickAssist
• Associate’s Degree (or higher)

About Company

SkyViewTek is a growing IT consulting firm dedicated to supporting small to mid-sized businesses across the Greater Philadelphia region. We specialize in responsive technical support, modern Microsoft cloud solutions, cybersecurity implementation, and infrastructure management.

Our team operates in a fast-paced, collaborative environment where accountability, professionalism, and technical excellence matter. We value individuals who take ownership, communicate clearly, and are willing to wear multiple hats to support clients.

As we continue to grow, we are looking for professionals who want to grow with us.