Role description
Client Success Manager (Mandarin-English Bilingual)
LimaHow to Apply
Please send your resume to ray@limadream.com. Along with your resume, please include a short summary as to why you are interested in this role and what makes you a strong fit.
About Lima
Lima is a Silicon Valley-based immigration concierge and career catalyst, dedicated to helping top-tier global talent thrive in the United States. We’re a mission-driven startup transforming the U.S. immigration journey for high-impact founders, creatives, researchers, and professionals. We combine personalized strategy with intuitive process to create a smarter, faster, and more human experience for those building careers in America.
What You’ll Do
- Build and maintain strong, long-term relationships with clients
- Own the end-to-end client experience, ensuring clarity, confidence, and a seamless journey
- Lead proactive communication, providing timely updates and anticipating client needs
- Manage client expectations with empathy, transparency, and professionalism
- Collaborate with cross-functional teams to improve client workflows
- Proactively identify issues and develop creative, practical solutions
- Stay informed and adapt quickly to changing processes and policies
- Maintain organized records of client interactions and progress
Who You Are
- 3–5 years of experience in client success or customer-facing roles
- Fully fluent in Mandarin and English, with the ability to communicate clearly and professionally in both languages
- Experience working with immigrant or international clients is a plus
- Strong interpersonal and relationship-building skills
- High emotional intelligence and ability to manage sensitive client situations
- Business-minded with strong ownership of follow-ups, deadlines, and client expectations
- Demonstrated ability to solve problems independently and think critically
- Comfortable working in a fast-paced, evolving startup environment
- Excellent written and verbal communication skills
- Highly organized and detail-oriented
- Ability to stay calm and professional under pressure