Role description
Onboarding Specialist
CherryOnboarding Specialist
About Cherry
Started in 2019, Cherry is an extremely fast growing FinTech that has built the simplest, fastest, and most inclusive Buy Now, Pay Later solution for medical practices such as dentists, medical aesthetics, veterinarians etc.
Cherry enables medical practices to treat more patients by making their services more financially accessible.
Cherry was founded and is led by Stanford entrepreneurs with a previous successful exit and backed by an all-star lineup of investors such as Kleiner Perkins and DCM.
About the Role
We are looking for a Customer Onboarding Specialist who will be on the front lines to set up our customers for success with our cutting-edge financing platform. The Customer Onboarding Specialist is a crucial member of our sales organization and onboarding team, and owns each new account for 30 days. The position is mission critical to the value we provide our end users.
Responsibilities
Deliver best in class training to our customers
Prepare before calls to ensure Cherry implementation is efficient and practical
Deliver engaging narratives based on past customer successes to build initial momentum and excitement for Cherry
Leverage various softwares to effectively conduct a meaningful onboarding experience
Maximize customer usage of our platform in the first 30 days
Introduce and optimize Cherry marketing and placement with merchant partners
Provide customers with best practices and materials to increase their revenue and usage of Cherry
Provide critical feedback to our internal teams
Qualifications
2+ years of experience in a customer-facing role
Developed passion for the customer experience
Exceptional verbal and written communication skills
Strong ability to connect interpersonally with others
Comfortable working with various software platforms
Adaptable and proven ability to troubleshoot on the fly
Problem solver with a can-do attitude and a high attention to detail
Bonus for experience with sales, customer success, or account management
Compensation Package
$87k base pay
$33k uncapped on-target commission
Generous equity grant
Medical, vision, and dental benefits
Fully remote company
Summer and winter company retreats
Cherry provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.