Role description
Digital Marketing Account Manager
GemFind Digital SolutionsAbout GemFind
For over 25 years, we've been the leading digital marketing agency exclusively serving the jewelry industry. As an official Shopify Partner and Google Partner, we've built long-term partnerships with independent jewelers and jewelry brands across the country using our proprietary technology (Ring Builder®, Diamond Link®, JewelCloud®) and proven digital strategies.
Our clients stay with us for years because we deliver real results. This role is perfect for someone who values niche expertise over being a generalist, building genuine partnerships over churn, and the autonomy of remote work with a small, high-impact team.
The Digital Marketing Account Manager (Part Time) will remotely manage a portfolio of jewelry industry clients, serving as their primary point of contact for digital marketing initiatives. This is a part-time role that may transition to full time dependent on client needs.
What You'll Do
- Manage a portfolio of client accounts as their main point of contact
- Conduct regular check-ins, strategy calls, and performance reviews
- Coordinate with internal SEO, PPC, and web development teams to execute campaigns
- Monitor campaign performance and track KPIs (traffic, conversions, leads, ROI, cost-per-click)
- Communicate campaign results to clients in plain English
- Diagnose underperforming campaigns and present solutions
- Manage client expectations and navigate demanding clients professionally
- Own the client experience from onboarding through renewals
- Identify growth opportunities within existing accounts
- Work remote with flexible hours and true work-life balance
What We're Looking For
Must-Haves:
- 3+ years managing multiple client accounts simultaneously (agency experience preferred)
- Google Ads and Meta Ads experience – comfortable managing and reporting on campaigns
- 2+ years SEO experience with ability to explain progress to clients expecting quick results
- Google Analytics proficiency – tracking KPIs and translating data into client insights (GA4 certification a plus)
- Hands-on Shopify experience (product pages, collections, apps, content, theme edits)
- Retail or eCommerce client background (jewelry or luxury products a bonus)
- Proven high-volume workload management with strong organizational systems
- Exceptional communication skills, especially with demanding clients
Nice-to-Haves:
- Google Analytics or Google Ads certifications
- PPC campaign management experience
- WordPress or Magento experience
- Small agency background