Sr. Implementation Engineer

Your Opportunity

You will be an important member of Implementation team within Terarecon and requires working with team members towards a successful implementation project.

How You'll Make an Impact

• Installation and configuration of Terarecon products on customer network remotely or onsite.
• Perform installation for customer systems on Terarecon’s cloud infrastructrure
• Perform Data migration as required in line with the requirements of the customer.
• Testing and verification of installation
• Ensure continuous oversight of cloud services, proactively addressing resource utilization, capacity, and downtime to maintain business continuity and minimize operational impact.
• Maintenance and upgrade of customer’s tenant on Terarecon’s Cloud.
• Work with third party vendors (EMR, PACS, VNA) on integrating with our medical imaging viewer utilizing the principles of DICOM, HL7
• Conduct Technical training for customer’s IT staff
• Occasional travel for installation and service visits to assigned territories and possibly abroad.
• Provide technical expertise on Terarecon’s Cloud offering regarding Authentication, Storage, System specs, etc
• Assist with post-installation support as and when required.
• Complete documentation of installation activities in the CRM.
• Managing customer service department projects/duties as required by management

What You'll Bring

• Bachelor’s Degree or IT Certification in a technical field or equivalent
• Good analytical and written communications skills
• Enterprise server, workstation, networking, storage installation, and trouble-shooting skills
• Knowledge of any, or all, of the following is a plus but not required: DICOM, PACS, HL7 and EMR,
• Servers, Firewall configuration, Network performance testing, Enterprise computing
• Excellent knowledge of Microsoft OS products (i.e. Server 2016, 2019 and 2022 and Windows 10, 11)
• Knowledge about SQL servers, IIS, and VMWare.
• Knowledge about Cloud services offered by AWS, Google Cloud and Microsoft Azure.