Information Technology Support Specialist

IT Support Specialist – Contract

Location: San Francisco, CA (Onsite)

Duration: 6-Month Contract

Start Date: ASAP

Position Overview

We are seeking a hands-on IT Support Specialist for a 6-month contract opportunity supporting a fast-paced office environment in San Francisco. This position will provide a combination of onsite technical support, remote IT support, audiovisual (AV) meeting support, and occasional new hire onboarding.

The ideal candidate will have strong experience supporting macOS environments, troubleshooting end-user technology issues, and working with SaaS platforms such as Google Workspace, Okta, Slack, and Zoom.

Key Responsibilities

• Provide day-to-day onsite and remote IT support to employees, resolving hardware, software, connectivity, and application-related issues.
• Troubleshoot and support Apple MacBooks, macOS, peripherals, monitors, docking stations, and other workplace technology.
• Support and administer common enterprise SaaS applications, including Google Workspace, Okta, Slack, and Zoom.
• Troubleshoot user authentication, single sign-on (SSO), MFA, account access, and application login issues.
• Provide conference room and AV support for internal meetings, video conferencing, presentations, and hybrid collaboration sessions.
• Troubleshoot Zoom meetings, audio/video equipment, microphones, cameras, displays, and conference room connectivity.
• Assist with new hire onboarding and orientation, including workstation setup, laptop configuration, account provisioning, and initial IT training.
• Support employee offboarding activities, including account deactivation and equipment collection.
• Troubleshoot Wi-Fi, VPN, connectivity, printing, and general office technology issues.
• Manage and resolve IT support tickets, ensuring timely communication, documentation, and issue resolution.
• Coordinate with internal IT teams to escalate complex technical issues and maintain a positive employee support experience.
• Assist with IT equipment inventory, laptop replacements, hardware deployments, and general office technology maintenance.

Required Qualifications

• Previous experience in IT Support, Desktop Support, Help Desk, or End User Computing roles.
• Strong hands-on experience supporting Apple/macOS environments in a corporate setting.
• Experience troubleshooting and supporting Google Workspace, Okta, Slack, and Zoom.
• Knowledge of account provisioning, user access management, MFA, and SSO troubleshooting.
• Experience providing onsite desktop support and remote technical assistance.
• Familiarity with conference room AV equipment, video conferencing systems, and meeting support.
• Experience with employee onboarding, laptop provisioning, and workstation setup.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work independently and prioritize multiple support requests.
• Must be available to work onsite in San Francisco.

Preferred Qualifications

• Experience supporting a Mac-only or Mac-heavy corporate environment.
• Familiarity with Apple device management and MDM platforms such as Jamf or Kandji.
• Experience working in a fast-paced technology company or startup environment.
• Familiarity with IT ticketing systems, asset management, and SaaS administration.